Indirect Auto Lending Relationship Lead

Arizona Financial Credit Union; Phoenix (AZ); On-site; USD 68,000 - 83,000; Full time

Job summary

Arizona Financial Credit Union in Phoenix, AZ seeks an Indirect Dealer Relationship Manager to develop and expand dealer relationships across Automotive, Powersports and RV segments. You will drive loan production, recruit and retain partners, and align strategies with lending and risk standards.

The role emphasizes business development, dealer training, market expansion, and strong communication with dealers and branches while traveling up to 80% of the time to meet partners and events.

Qualifications

• High School diploma or GED with 5 years indirect lending sales experience.
• Experience with underwriting, dealer interactions, and auto lending industry exposure.
• Experience in a commissioned role and high retail volume sales.

Responsibilities

• Serve as the primary relationship manager for assigned region.
• Develop and maintain strong relationships with dealer principals, finance directors, finance managers, general managers, and general sales managers.
• Conduct regular dealer visits to strengthen partnerships, identify growth opportunities, and provide coaching.
• Act as the primary point of contact for dealer questions, escalations, and operational concerns.
• Maintain a high level of dealer satisfaction through responsive communication and service.
• Managing conflict resolution.
• Identify, recruit, and onboard new indirect lending partners.
• Expand lending opportunities within existing markets and new territories.
• Collaborate with leadership to develop market expansion strategies.
• Promote indirect lending products, pricing programs, leasing solutions, and refinance initiatives.
• Represent the credit union at dealer events, community events, and industry conferences.
• Drive indirect loan volume growth through active dealer engagement.
• Monitor production trends and dealer performance metrics.
• Issue dealer reserve chargebacks bi-monthly
• Analyze dealer penetration, funding rates, look-to-book ratios, and profitability trends.
• Develop action plans to improve dealer production and portfolio quality.
• Support achievement of annual production and strategic growth targets.
• Credit union lending programs
• Ability confidently speak on approvals, counter, and decline
• Electronic contracting processes
• Funding requirements
• Product promotions
• Dealer incentive programs
• Ensure dealers are knowledgeable about credit union products, policies, and procedures.
• Assist dealers in adopting new lending initiatives and technology platforms.
• Enforce dealer buybacks
• Auto refinance partnerships
• Indirect auto leasing
• Power sports and RV
• Out-of-state lending initiatives
• Dealer on boarding and management
• Centennial Leasing and sales (MAC)

Skills

Auto lending

Credit risk

Dealer relations

MS Office

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Arizona Financial Credit Union in Phoenix, AZ seeks an Indirect Dealer Relationship Manager to develop and expand dealer relationships across Automotive, Powersports and RV segments. You will drive loan production, recruit and retain partners, and align strategies with lending and risk standards.

The role emphasizes business development, dealer training, market expansion, and strong communication with dealers and branches while traveling up to 80% of the time to meet partners and events.