IND Passenger Service Agent ( Jet Blue) 1st or 2nd shift

Menzies Aviation; Indianapolis (IN); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Uniforms Provided

Job summary

Menzies Aviation is hiring a Passenger Service Agent (Jet Blue) in Indianapolis, IN. This part-time, on-site role supports passenger check-in, boarding, and customer service at the ticket counters and gates with a focus on smooth operations and safety.

You will verify documents, assist with seating and baggage, and handle guest inquiries while adhering to uniform and conduct policies. Open weekend availability is required.

Qualifications

• Must be at least 18 years old.
• Must have a current valid US driver’s license.
• Computer skills are required for computer-based systems.
• Ability to read, write and speak English with excellent communication.
• Must be able to stand for long periods at check-in/gate areas.
• Must pass FBI background check and obtain US Customs seal.

Responsibilities

• Check in passengers for flights at ticket counter and gates.
• Verify passenger documentation and assign seats.
• Provide gate information and assist with baggage and passenger issues.
• Host self-service kiosks and verify documents prior to boarding.
• Make announcements and manage check-in areas and seating assignments.

Skills

English communication

Computer skills

Customer service mindset

Job description

IND Passenger Service Agent ( Jet Blue) 1st or 2nd shift

Job Category: Customer Service

Requisition Number: INDPA025023

• Posted : November 3, 2026
• Part-Time
• On-site

Locations

Showing 1 location

Indianapolis, IN 46241, USA

Description

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

What you will be doing

• Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport, be enthusiastic and keep a positive attitude while offering assistance.
• Host self-service kiosks and verify passengers’ documents prior to boarding aircraft,
• Interpret identification labels along with baggage and cargo routing tags.
• Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage).
• Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.

Would you like to see more detail on the accountabilities of the role? Please see the following job description for further information.

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for:

• Must be at least 18 years of age.
• Must have a current valid US driver’s license.
• Computer skills are required as you will be using computer-based systems to perform some of your primary job duties.
• Ability to proficiently read, write and speak English, excellent communication skills
• Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
• Must pass FBI background check and obtain US Customs seal.

Would you like to see more detail on what we are looking for? Please see the following job description for further information

Pay: $18 hr

Part-time schedule up to 24 hrs.

YOU MUST HAVE OPEN AVAILABILITY, This includes weekends, this is required.

Uniforms Provided

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which