IND Passenger Service Agent ( Alaska Airlines)

Menzies Aviation

Indianapolis (IN)

On-site

USD 20,000 - 29,000

Part time

4 days ago

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Benefits offered by this job

Health plans

Dental insurance

Vision insurance

401K Savings Plan

Life insurance

Job summary

Menzies Aviation is seeking a Customer Service Agent to check in passengers at the ticket counter and gates, verify documents, assign seats, and provide gate information. The role requires staying organized, following uniform guidelines, and delivering excellent service in a busy airport environment.

Roles include operating self-service kiosks, assisting with baggage, and supporting passengers with any issues.

Qualifications

Must be able to read, write and speak English.
Intermediate computer skills required.
Prior customer service experience strongly preferred.
Must be at least 18 years of age.
Must pass pre-employment drug screen.
Must be available to work variable shifts including weekends and holidays.
Must be able to stand for long periods at check-in and gate areas.
Must pass FBI background check and obtain US Customs seal.

Responsibilities

Assist passengers with check-ins, verification, gate information, baggage claims and other issues.
Host self-service kiosks and verify passenger documents prior to boarding.
Interpret identification labels with baggage and routing tags.
Keep work areas organized (check-in, lobby, gate, baggage).
Make announcements and perform other duties in the gate area.

Skills

Customer service

English proficiency

Interpersonal skills

Computer skills

Teamwork

Standing/walking

Flexibility

Job description

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

What You Will Be Doing

Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport, be enthusiastic and keep a positive attitude while offering assistance.
Host self-service kiosks and verify passengers’ documents prior to boarding aircraft,
Interpret identification labels along with baggage and cargo routing tags.
Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage).
Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.

Would you like to see more detail on the accountabilities of the role? Please see the following job description for further information.

Safety, Security, Wellbeing And Compliance

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What We Are Looking For

Must be at least 18 years of age.
Must have a current valid US driver’s license.
Computer skills are required as you will be using computer-based systems to perform some of your primary job duties.
Ability to proficiently read, write and speak English, excellent communication skills
Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
Must pass FBI background check and obtain US Customs seal.

Would you like to see more detail on what we are looking for? Please see the following job description for further information

Pay: $18 hr

Part-time schedule up to 24 hrs. week

YOU MUST HAVE OPEN AVAILABILITY, This includes weekends, this is required.

Must be able to travel to Seattle, Washington for 9 consecutive days of training IF selected for Alaska Airlines

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Key Responsibilities

Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport
Interpret identification labels along with baggage and cargo routing tags
Host self-service kiosks
Ensure that all work areas are organized
Keep a positive attitude while offering assistance
Ensure the safe and secure operations
Comfortable lifting/moving up to 70lbs of cargo and baggage
Some bending, stretching, pushing & pulling
Perform other duties as assigned

Qualifications

Must be at least 18 years of age
Must pass pre-employment drug screen
Ability to proficiently read, write and speak English
Must be comfortable lifting 70lbs
Must be able to stand for long periods of time at the ticket counter and gate check-in areas
Must pass FBI background check and obtain US Customs seal
Must be available and flexible to work variable shifts including weekends and holidays
Prior Customer Service Experience Strongly Preferred
Intermediate Computer Skills Required
Knowledge, Skills and Abilities
Ability to learn quickly
Ability to understand and carry out oral and written instructions and request clarification when needed
Strong interpersonal skills
Ability to work as part of a team
Ability to build relationships