Income Maintenance Supervisor III- Medicaid Program Manager - Family & Children's Medicaid

Johnston County; Smithfield (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Johnston County Department of Social Services in North Carolina seeks a Family & Children's Program Manager to lead the Family & Children Medicaid Units and supervise the staff, with emphasis on training and program oversight.

The role requires directing income maintenance services, ensuring compliance with federal and state standards, preparing reports, and coordinating with management to achieve unit goals.

Qualifications

• Four years of experience in income maintenance programs, including at least one year in a supervisory role.
• Ability to develop policy and procedures, supervise staff, and ensure compliance with federal/state standards.
• Strong communication, organizational, and written/verbal skills.

Responsibilities

• Plan, direct, supervise, and participate in the delivery of income maintenance programs and services; review casework and assist staff.
• Provide leadership and guidance to supervisors and staff responsible for the programs.
• Report to the Medicaid Division Director; evaluate staff performance for quality standards.
• Develop policies and procedures; track training, reports, and certifications; conduct staff evaluations.
• Plan workflow, monitor unit goals, and present recommendations to management.
• Conduct team meetings and monthly conferences; participate in long-range planning.
• Stay abreast of audit findings and compliance standards; perform disaster and shelter duties as needed.

Skills

Supervision

Training

Leadership

Policy development

Staff evaluations

Communication

Organizational skills

Tools

NC FAST

Job description

The Johnston County DSS mission is to serve, aid and protect needy and vulnerable children and adults in ways that strengthen and preserve families. We provide human services programs that are intended to promote the health, well-being, self-sufficiency and protection of families, children and adults within our community.

Johnston County Department of Social Services has an immediate opening for a Family & Children's Program Manager. The Program Manager provides supervision, training, support, and leadership to the Family & Children Medicaid Units.

• Plans, directs, supervises, and participates in the delivery of income maintenance programs and services; reviews casework, holds conferences, and assists income maintenance staff in resolving difficult or unusual case situations; interprets and provides guidance on regulations and procedures; prepares and maintains records, files, reports, and confidentiality.
• Provide leadership and guidance supervisors and staff responsible for the programs.
• This position reports directly to the Medicaid Division Director.
• Evaluates performance of staff for adherence to Federal and State standards regarding quality of work.
• Provides recommendations for employment actions such as hiring, promotions, demotions, disciplinary actions, and dismissals.
• Responsible for developing policy and procedures for the programs, ensuring quality and timeliness standards are met, tracking training, reports, and certifications as well as acting on employee problems, selecting new employees, and conducting staff evaluations.
• Plan and organize workflow and ensure unit goals are met.
• Presents recommendations to management regarding program or divisional goals, objectives, procedures, or processes.
• Conducts team meetings and monthly conferences.
• Participates in long-range planning for the division.
• Prepares reports. Maintains records, files, and confidentiality.
• Stay abreast of audit findings and other compliance standards.
• Performs duties related to disaster situations and emergency shelter operations.
• Performs related tasks as required.

Thorough knowledge of the use of the public assistance manuals; considerable knowledge of all income maintenance programs and the forms and documents used in determining eligibility; considerable knowledge of all agency programs and services; considerable knowledge of community programs and services which could affect the customer/applicant; considerable knowledge of the budget and planning process; considerable understanding of the budget process; general knowledge of basic supervisory/management skills; skills in instructing; organizing, directing and supervising subordinate employees. Ability to maintain a satisfactory working relationship with applicants and others contacted within the course of performing the work; ability to assess needs and to plan for future requirements; ability to read, analyze and interpret rules, regulations and procedures; ability to communicate with supervisors, other agency staff, public officials, and the community orally and in written form.

Four years of experience in income maintenance program including one year of supervisory experience in an income maintenance or service program; or an equivalent combination of training and experience.

Experience in the administration of Economic Service Programs and considerable knowledge of Federal and State laws and regulations of these programs is required. Must have problem-solving and interpersonal skills sufficient to interact with diverse groups of people, excellent computer skills, organizational skills, and written and verbal communication skills.

Preferred Experience

• Knowledge of Family & Children Medicaid policies
• Knowledge of NC FAST