Income Maintenance Specialist - Hybrid/Remote Eligible

Commonwealth of Pennsylvania; Pennsylvania; Hybrid; USD 48,000 - 58,000; Full time

Job summary

Commonwealth of Pennsylvania's Fayette Customer Service Center seeks an Income Maintenance Caseworker to guide customers through eligibility for financial and medical programs, answer calls, and document case records. After completing IMSTP training, you will perform duties in an office setting with telework potential, while ensuring accurate data entry and timely processing of cases.

Responsibilities include interviewing customers by phone, applying policy to determine eligibility for benefits,

Qualifications

• Four years of experience in interviewing or work requiring the analysis and interpretation of data
• A bachelor's degree
• Any equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.

Responsibilities

• Interview customers by phone to gather information needed for case actions
• Review and apply policy to decide eligibility for financial assistance, Medicaid, SNAP, LIHEAP, waivers, and other programs the department administers for applicants and recipients in accordance with state regulations
• Enter information into automated eligibility systems and complete required manual calculations
• Type clear case comments that explain customer circumstances and changes
• Apply federal and state regulations accurately while meeting required deadlines
• Interpret policies and program rules to ensure correct processing of cases

Skills

Interviewing

Data interpretation

Education

Bachelor's degree

Job description

Commonwealth of Pennsylvania's Fayette Customer Service Center seeks an Income Maintenance Caseworker to guide customers through eligibility for financial and medical programs, answer calls, and document case records. After completing IMSTP training, you will perform duties in an office setting with telework potential, while ensuring accurate data entry and timely processing of cases.

Responsibilities include interviewing customers by phone, applying policy to determine eligibility for benefits,