Incidents Business Analyst

Katalyst CRO; Morristown (NJ); Remote; USD 92,000 - 129,000; Full time

Job summary

Katalyst CRO is seeking a skilled IT Incident & Service Management Analyst to support application incident escalations and service operations. The ideal candidate will have a strong background in incident management and regulatory awareness, with a preference for experience in Sanofi's Digital IT department. This is a remote role requiring excellent communication and analytical skills.

Qualifications

• Minimum of 6+ years' experience in a similar role.
• Previous incident management experience required.
• General knowledge of compliance, regulatory, data privacy, and cybersecurity.

Responsibilities

• Manage and respond to application incident escalations.
• Analyze incident trends and recommend preventive measures.
• Support compliance with regulatory and cybersecurity standards.

Skills

Incident Management

Regulatory Awareness

Cross-Functional Communication

Education

AA Degree or higher

Tools

MS Office 365

SharePoint

Teams

Zoom

Job description

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Overview

We are seeking a skilled and proactive IT Incident & Service Management Analyst to support application incident escalations, trend analysis, and service operations in a remote environment. This role requires a strong background in incident management, regulatory awareness, and cross-functional communication. While open to all industry backgrounds, prior experience with Sanofi's Digital IT department is strongly preferred.

Overview

We are seeking a skilled and proactive IT Incident & Service Management Analyst to support application incident escalations, trend analysis, and service operations in a remote environment. This role requires a strong background in incident management, regulatory awareness, and cross-functional communication. While open to all industry backgrounds, prior experience with Sanofi's Digital IT department is strongly preferred.

Responsibilities

• Manage and respond to application incident escalations.
• Analyze incident trends and recommend preventive measures.
• Support compliance with regulatory, data privacy, and cybersecurity standards.
• Collaborate with internal teams to ensure timely resolution of incidents.
• Document and improve incident and service management processes.
• Contribute to application lifecycle activities (e.g., system retirement).
• Use tools such as MS Office 365, SharePoint, Teams, and Zoom for communication and documentation.
  
  

Requirements:

• AA Degree: More years of experience or higher education is acceptable.
• Minimum of 6+ years' experience in similar role.
• Previous incident management experience.
• General knowledge/ experience with compliance, regulatory, data privacy, and cybersecurity requirements.
• Previous experience responding to escalation requests, application incident escalations.
• Previous experience analyzing incident trends.
• MS Office, share point, teams, zooms, Office 365.
  
  

Nice to have skills:

• Experience in incident and service management.
• Application life cycle, retiring systems, etc.
• ServiceNow, Jira experience is a plus.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Research, Analyst, and Information Technology

• Industries

  Hospitals and Health Care, Non-profit Organizations, and Government Administration

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