Incident Triage Specialist, Humanitarian Facilities (Hybrid)

Credence; Washington (District of Columbia); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental & V​

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&

Paid Time Off

Family Leave

Disability Insurance

Training & Development

Wellness Resources

Job summary

Credence is seeking a qualified candidate for a prospective Unaccompanied Alien Children Facilities Triage Specialist to support incident review, case triage, escalation management, and monitoring activities for mission-critical programs. The role reviews incoming incidents, assesses information, coordinates responses, and supports timely resolution of issues.

The successful candidate will work closely with program staff, leadership, service providers, and stakeholders to analyze incidents,

Qualifications

• Bachelor's degree in Criminal Justice, Social Work, Human Services, Public Administration, Public Policy, Emergency Management, Psychology, Sociology, or related field.
• Minimum of four years of relevant professional experience supporting incident management, triage, or related programs.
• Experience reviewing, assessing, and prioritizing incidents, referrals, or case information.
• Experience coordinating with stakeholders to support timely response and resolution.
• Ability to evaluate complex situations and determine appropriate response or escalation actions.
• Experience maintaining records and documentation related to incidents or case activities.

Responsibilities

• Review, assess, and triage incident reports, referrals, and incoming notifications.
• Analyze incident information and determine routing, prioritization, and escalation actions.
• Monitor incident activity and support timely response and resolution efforts.
• Coordinate with internal and external stakeholders to gather information and support issue resolution.
• Maintain accurate records and documentation related to incidents, assessments, and response activities.
• Track incident trends and patterns to support program improvement initiatives.
• Prepare summaries, reports, and briefings related to incident management and triage activities.
• Ensure incidents are escalated appropriately based on established policies and procedures.
• Support monitoring and oversight activities to ensure timely follow-up and closure.
• Communicate effectively with stakeholders regarding incident status and required follow-up.
• Maintain confidentiality and handle sensitive information with professionalism and discretion.

Skills

Analytical thinking

Critical thinking

Problem solving

Written and verbal communication

Organizational skills

Multi-tasking

Team collaboration

Attention to detail

Discretion confidentiality

Education

Bachelor's degree in Criminal Justice or related field

Tools

Microsoft Office Suite

Job description

Credence is seeking a qualified candidate for a prospective Unaccompanied Alien Children Facilities Triage Specialist to support incident review, case triage, escalation management, and monitoring activities for mission-critical programs. The role reviews incoming incidents, assesses information, coordinates responses, and supports timely resolution of issues.

The successful candidate will work closely with program staff, leadership, service providers, and stakeholders to analyze incidents,