Incident & Service Management Lead - Financial Platform

Cielo Talent; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Quant is building a team in New York to lead Service Management. You will own incident communications and the post-event narrative, manage the quarterly operational review and the evidence pack, and head the onboarding and certification of institutional clients onto the platform.

The role demands a disciplined, clear writer under pressure and proven service-management leadership within financial services. You will work with a fast-growing fintech platform in a high-stakes environment.

Qualifications

• Experience leading service delivery or service management for a financial institution.
• Experience as the communications point during a major live incident.
• Ability to prepare evidence for regulators or examiners.
• Ability to write clearly under pressure.

Responsibilities

• Own incident communications during live events and the narrative that follows.
• Own the quarterly operational review and the evidence pack proving platform compliance.
• Lead the onboarding and certification of institutional clients onto the platform.

Skills

Incident communications

Service delivery leadership

Regulatory evidence prep

Clear written communication

Job description

Quant is building a team in New York to lead Service Management. You will own incident communications and the post-event narrative, manage the quarterly operational review and the evidence pack, and head the onboarding and certification of institutional clients onto the platform.

The role demands a disciplined, clear writer under pressure and proven service-management leadership within financial services. You will work with a fast-growing fintech platform in a high-stakes environment.