Live Incident Lead for Financial Platform Services

Cielo Projects; New York (NY); On-site; USD 130,000 - 170,000; Full time

Job summary

Quant in New York is seeking a Service Management Lead to own incident communications during live events and to drive the quarterly operational review with rigorous evidence.

You will lead the onboarding and certification of institutional clients onto the platform, ensuring SLAs are met and regulators are satisfied.

The role requires clear writing under pressure and extensive experience in financial services service delivery.

Qualifications

• Service management leadership for a financial institution with SLAs that mattered.
• Led major incident communications during live events.
• Prepared evidence for regulators or examiners.
• Clear, concise writing under pressure is essential.

Responsibilities

• Own incident communications and narrative during live events.
• Own the quarterly operational review and its evidentiary pack.
• Lead onboarding and certification of institutional clients onto the platform.

Skills

Incident management

Leadership

Communication under pressure

Regulatory evidence

Job description

Quant in New York is seeking a Service Management Lead to own incident communications during live events and to drive the quarterly operational review with rigorous evidence.

You will lead the onboarding and certification of institutional clients onto the platform, ensuring SLAs are met and regulators are satisfied.

The role requires clear writing under pressure and extensive experience in financial services service delivery.