Incident Response Manager (Armed)

metmuseum; New York (NY); On-site; USD 150,000 - 210,000; Full time

Job summary

The Metropolitan Museum of Art is seeking an Incident Response Manager to lead the Museum's security operations, oversee executive protection, and coordinate with events security teams. You will provide high-level protective coverage for dignitaries, Trustees, and other high-profile guests while ensuring protective plans are effectively implemented.

Ideal candidates bring extensive experience in protective services, incident response, and emergency management, with strong collaboration across

Qualifications

• Experience in executive protection at high-profile environments.
• Strong threat assessment and protective intelligence capabilities.
• Proven ability to coordinate security operations across agencies.

Responsibilities

• Lead and coordinate the Museum's security operations and Executive Protection program.
• Develop, implement, and oversee protective plans for dignitaries, VIPs, Trustees and other high-profile individuals.
• Coordinate security for special events with the Senior Security Manager for Special Events and external partners.
• Conduct threat assessments, advance planning, and post-event evaluations to strengthen security posture.
• Mentor staff and leadership on protective procedures, risk management and situational awareness.

Skills

Executive protection

Threat assessment

Risk management

Security leadership

Job description

About the Metropolitan Museum of Art

The Met presents over 5,000 years of art from around the world for everyone to experience and enjoy. The Museum lives in two iconic sites in New York City-The Met Fifth Avenue and The Met Cloisters. Millions of people also take part in The Met experience online.

Since its founding in 1870, The Met has always aspired to be more than a treasury of rare and beautiful objects. We are committed to fostering a collaborative and respectful work environment with a staff as diverse as the audiences we engage. Our staff members are art lovers who are passionate about working toward a common goal: creating the most dynamic and inspiring art museum in the world.

At The Met, every staff member - from security officers to researchers to scientists and beyond - lives by our core values of respect, inclusivity, collaboration, excellence, and integrity.

At The Met, every staff member - from security officers to researchers to scientists and beyond - lives by our core values of respect, inclusivity, collaboration, excellence, and integrity.

• Respect: Engage one another with collegiality, empathy, and kindness, always.
• Inclusivity: Ensure that all are and feel welcome and valued.
• Collaboration: Reach across boundaries to exchange ideas and work together toward our shared mission.
• Excellence: Lead the cultural world in quality and expertise-and inspire curiosity and creativity.
• Integrity: Hold ourselves to the highest moral standards, admit when we fall short, and then evolve.

GENERAL STATEMENT OF RESPONSIBILITES & DUTIES:

As the Incident Response Manager, you will lead and coordinate the Museum's security operations, analyzing potential threats and hostile activity to prevent incidents before they occur. You will oversee the Museum's Executive Protection program, performing high-level protective operations for dignitaries, VIPs, Trustees, and other high-profile individuals, and ensuring protective plans are effectively implemented. You will also support the Senior Security Manager for Special Events develop and execute comprehensive security operational plans for special events, ensuring the protection of guests, staff, and the Museum's collection.

PRIMARY RESPONSIBILIES & DUTIES:

• Perform high-level executive protection (EP) operations for dignitaries, VIPs, trustees, and local/state/federal/world leaders. This includes covert and overt protection, advance planning, venue assessments, threat analysis, route selection, and logistical coordination while maintaining a discreet, low-profile presence.
• Conduct strategic threat assessments and protective intelligence gathering in partnership with the Met's Security Intelligence Team to identify risks to principals, events, and the Museum's assets.
• Develop, implement, and oversee comprehensive executive protection plans for all high-profile movements, special events, and official engagements, ensuring alignment with Museum policies and best practices.
• Coordinate with the Senior Security Manager for Special Events in the development and execution of comprehensive security operational plans, ensuring the safety of guests, staff, and the Museum's collection.
• Conduct threat assessments, advance planning, and post-event evaluations to identify risks, strengthen protocols, and continuously enhance the Museum's special event security posture.
• Conduct pre-event briefings with contracted security vendors in coordination with the Senior Security Manager for Special Events to ensure seamless protection and operational readiness.
• Coordinate with local, state, federal, and foreign law enforcement or protective agencies for advance visits, security sweeps, and joint protective operations.
• Provide real-time situational awareness and on-site protective coverage, including mobile and static positions, for principals during travel, events, and public appearances.
• Lead the assessment and mitigation of potential threats to Museum leadership, Trustees, VIPs, and high-profile guests, including monitoring intelligence sources, social media, and unusual behaviors that could indicate risk.
• Serve as a subject matter expert for Executive Protection, mentoring staff and leadership on protective procedures, risk management, and situational awareness.
• Continuously review and enhance EP protocols, ensuring best practices in protective operations, intelligence coordination, threat mitigation, and emergency preparedness.

Incident Response & Emergency Management

• Establish and maintain effective emergency response protocols, including fire safety, medical emergencies, evacuation procedures, and security breach response.
• Notify the Security Operations Center, Intelligence Team, and Security Leadership of irregularities, suspicious activities, security breaches, and safety hazards; document and report incidents in the Security Department's case management system.
• Engage with suspicious persons and apply appropriate escalation of force, up to and including armed response, in accordance with established protocols and legal requirements.
• Proactively identify and mitigate escalating situations, using de-escalation techniques and effective verbal and non-v