Incident Response Lead: IT Crisis Coordination

ASM Research, An Accenture Federal Services Company; Pierre (SD); On-site; USD 77,000 - 102,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks an Incident Response Coordinator to oversee end-to-end IT incident handling in a regulated federal environment. You will coordinate cross-functional teams, vendors, and leadership, maintaining audit-ready documentation and driving improvements across runbooks and processes.

The role requires 4–7 years in incident management, ITIL familiarity, and the ability to operate in a high-pressure operations center with strict escalation and

Qualifications

• Bachelor’s degree in information technology, Computer Science, Business Administration, or related field, or equivalent relevant work experience.
• 4–7 years of experience in incident management, incident response, or related IT operations roles with coordination of multi-party incident activities.
• Strong understanding of ITIL-aligned incident management and structured incident response practices.
• Proficiency with IT service management platforms and monitoring solutions; manage multiple incidents in a high-pressure SOC.

Responsibilities

• Organize response efforts across the full end-to-end lifecycle of incidents and high-impact events.
• Ensure accurate categorization, CI linkage, documentation, and knowledge updates; maintain audit-ready records.
• Use monitoring/ITSM data to route incidents and engage dependencies.
• Provide structured internal messaging and manage shift handoffs and continuity of incident coordination.
• Help lead post-incident reviews; update runbooks and workflows.
• Elevate deteriorating/unresolved incidents per SLA/escalation guidelines.
• Collect/store key decisions and timelines for audits and compliance.

Skills

Incident management

Communication

Leadership

Problem solving

Education

Bachelor’s degree

Equivalent relevant work experience

Tools

ITSM platforms

Job description

ASM Research, An Accenture Federal Services Company, seeks an Incident Response Coordinator to oversee end-to-end IT incident handling in a regulated federal environment. You will coordinate cross-functional teams, vendors, and leadership, maintaining audit-ready documentation and driving improvements across runbooks and processes.

The role requires 4–7 years in incident management, ITIL familiarity, and the ability to operate in a high-pressure operations center with strict escalation and