Incident Response Executive — Client Experience & Strategy

Veeam Software, Inc.; EE. UU.; A distancia; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Veeam Software, Inc. is seeking a cybersecurity incident response professional to own the end-to-end customer experience—from onboarding through case closure—and to guide clients on how their cases will progress.

You will collaborate with cross-functional teams to ensure timely communication, clear escalation paths, and high levels of client satisfaction across diverse incidents. You will negotiate with cyber criminals, manage settlements with clients, coordinate with law enforcement and

Responsabilidades

• Handle incident response cases, own the customer experience from onboarding through case closed, and provide guidance to clients seeking visibility on how their cases will progress.
• Negotiate with cyber criminals, manage financial operations associated with settlements, and interact with commercial partners and law enforcement.
• Follow and improve operations compliance procedures, and have the opportunity to travel and speak on behalf of the company at industry gatherings.

Descripción del empleo

Veeam Software, Inc. is seeking a cybersecurity incident response professional to own the end-to-end customer experience—from onboarding through case closure—and to guide clients on how their cases will progress.

You will collaborate with cross-functional teams to ensure timely communication, clear escalation paths, and high levels of client satisfaction across diverse incidents. You will negotiate with cyber criminals, manage settlements with clients, coordinate with law enforcement and