Incident Response Center Manager

Salesforce; Bellevue (WA); Presencial; USD 117.000 - 178.000; Jornada completa

Descripción de la vacante

Salesforce is seeking a Manager for the Critical Incident Center in Seattle to lead high-impact incident response. You will act as Unified Commander, coordinating Security, Engineering, Support, Communications, and executives to drive rapid resolutions and protect customers.

You will partner with senior leadership to align priorities, communicate clearly, and guide cross-functional teams through complex incidents with customer-first focus.

Formación

• Bachelor's degree in CS, Software Eng, IT, or related field.
• Strong incident management and cross-functional coordination experience.
• Excellent written and verbal communication, especially with executives.

Responsabilidades

• Lead critical incident response by coordinating multiple teams toward rapid resolution.
• Keep customer impact at the center and provide timely updates during incidents.
• Coordinate communications with executive, internal, and customer-facing teams.
• Partner with Security, Engineering, Support, and Legal to drive coordinated response.
• Engage with C-level executives to provide clarity and drive decisions during events.

Conocimientos

Incident command

Cross-functional leadership

Executive communication

Stakeholder management

Problem solving

Educación

Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field

Descripción del empleo

Salesforce is seeking a Manager for the Critical Incident Center in Seattle to lead high-impact incident response. You will act as Unified Commander, coordinating Security, Engineering, Support, Communications, and executives to drive rapid resolutions and protect customers.

You will partner with senior leadership to align priorities, communicate clearly, and guide cross-functional teams through complex incidents with customer-first focus.