Incident Response Analyst I

Astreya; Austin (TX); On-site; USD 60,000 - 94,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

401k

Paid time off

Paid holidays

Job summary

Astreya in Austin, TX is seeking an Incident Response Analyst I to join our 24x7 operations team. You will monitor, triage, and respond to data center incidents, coordinating with vendors under tight SLAs and following EOPs and MOPs.

Candidates should have 2+ years in a command center or IT operations, experience with UPS/PDUs, cooling systems, BMS/DCIM tools, and a Bachelor’s degree in Information Systems or Computer Science.

Qualifications

• Experience in managing Data center incidents (facility, noc, soc).
• 2-5 years in IT Ops.
• Bachelor’s degree in Information Systems or Computer Science with 2-5 years SOC/IR experience.

Responsibilities

• Respond to 24x7 incidents in a data center environment.
• Triage real-time alerts and coordinate with vendors under tight SLAs.
• Follow Emergency Operating Procedures (EOPs) and Method of Procedure (MOP) documents.
• Coordinate with external delivery vendors as needed.

Skills

Analytical thinking

Decision making under pressure

Written communication

Verbal communication

Education

Associate degree in IT

Bachelor's degree in Information Systems or Computer Science

Tools

Incident io

Grafana

Ring

JIRA

Teleport

Confluence

Job description

Incident Response Analyst I - Astreya Logo### Incident Response Analyst IApply: Austin, TX: Full time: Posted Today: R0018241* **Essential Duties and Responsibilities:** + Minimum of 2 years' experience in a command center, service center, or similar 24x7 operations center environment. + Critical Power: Experience responding to failures in Uninterruptible Power Supplies (UPS), emergency generators, and Power Distribution Units (PDUs). + Cooling & HVAC: Proven track record handling cooling loops, chillers, and Computer Room Air Conditioning (CRAC) units during thermal emergencies. + Monitoring Tools: Hands-on experience triaging real-time alerts from Building Management Systems (BMS) and Data Center Infrastructure Management (DCIM) tools. + Standard Operating Procedures: Following and executing Emergency Operating Procedures (EOPs) and Method of Procedure (MOP) documents. + Vendor Management: Experience coordinating with external delivery vendors, under tight SLAs.* **Education and/or Work Experience Requirements:** + Experience in managing Data center enterprise incidents.(facility, noc, soc) + Associate’s degree in IT, or equivalent experience. 2-5 years in IT Ops. + Bachelor’s degree in Information Systems, or Computer Science. 2-5 years SOC/IR experience..* **Knowledge, Skills & Abilities:** + Hands-on experience with Incident io, Grafana, Ring, JIRA, Teleport, Confluence. + Strong analytical, troubleshooting, and decision-making skills under pressure. + Excellent written and verbal communication, including technical documentation.**Salary Range**$59,812.00 - $94,440.00 USD (Salary)* *Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.** *Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.***Astreya** **offers comprehensive** **b****enefits to all Regular, Full-Time Employees,** **including:*** Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only* Dental provided through UHC* Nationwide Vision provided by UHC* Flexible Spending Account for Health & Dependent Care* Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)* Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera* Corporate Wellness Program provided by Goomi Group* Employee Assistance Program* Wellness Days 401k Plan* Basic and Supplemental Life Insurance* Short Term & Long Term Disability* Critical Illness, Critical Hospital, and Voluntary Accident Insurance* Tuition Reimbursement (available 6 months after start date, capped)* Paid Time Off (accrued and prorated, maximum of 120 hours annually)* Paid Holidays* Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law