Incident Management Specialist

Socket.dev; Houston (TX); On-site; USD 85,000 - 125,000; Full time

Job summary

Boardwalk Pipelines, LP in Houston, TX, is seeking an Incident Management Specialist to strengthen emergency readiness, enterprise resilience, and crisis leadership across the organization.

You will develop scalable emergency management processes, support crisis activations, and coordinate with Operations, Engineering, Safety, Security, Communications, and executives to ensure consistent preparedness and response capabilities.

Qualifications

• Three years of experience supporting private or public sector crisis/incident management program development and execution.
• Incident Command System instructor qualifications preferred.
• Knowledge of emergency preparedness, operational readiness, crisis governance, escalation criteria, activation protocols, and enterprise incident management.
• Ability to facilitate after-action reviews, corrective-action tracking, cross-functional lessons-learned workshops, and organizational knowledge transfer initiatives.
• Experience establishing recovery governance structures, business impact assessments, operational recovery priorities, dependency mapping, continuity planning coordination, restart and recovery exercises, and post-event stabilization plans.
• Ability to travel 25-50%.

Responsibilities

• Support development and administration of Boardwalk Management System Element 8: Emergency Planning and Response and the Corporate Crisis Management Framework.
• Maintain crisis governance structures, activation criteria, escalation thresholds, response protocols, roles, responsibilities, and decision authorities.
• Develop crisis-management playbooks for operational events, natural disasters, cyber-related operational impacts, facility disruptions, supply-chain interruptions, security incidents, and reputation-related events.
• Support executive decision-making during crisis activations through situation reports, operational impact assessments, and decision-support materials.
• Serve as an enterprise subject matter expert for Incident Command System implementation, readiness assessments, training pathways, and key response-position qualifications.
• Design and execute multi-year enterprise exercise strategies, annual exercise schedules, tabletop exercises, functional exercises, full-scale drills, and crisis simulations.
• Coordinate reviews of emergency event response plans, the Corporate Incident Management Plan, emergency communication systems, response equipment, resource capabilities, contact lists, and notification processes.
• Support readiness associated with new projects, facility expansions, acquisitions, and operational changes.

Skills

Crisis management

Incident Command System

Emergency preparedness

Recovery governance

Cross-functional coordination

Operational readiness

Education

Bachelor’s degree

Job description

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Boardwalk is a limited partnership operating in the midstream portion of the natural gas and natural gas liquids industry, providing transportation and storage services for our customers. Our 14,000 miles of pipeline and storage assets provide diverse market connectivity to producers and end-users who need reliable sources of natural gas for power generation, home heating or petrochemical feedstocks. We have the experience, knowledge, and flexibility to design service offerings and create system enhancements tailored to our customers’ needs throughout the 13 states in which we operate. As an organization focused on sustainability, we are committed to protecting the environment while delivering this energy source. This commitment is made to our customers, employees, and the communities in which we operate. We incorporate environmental stewardship, safety, and compliance into our day-to-day operations and seek to strengthen and support the communities we serve. Additional information about the company can be found online at www.bwpipelines.com.

We are currently looking for an Incident Management Specialist for our Houston, TX location.

Position Summary

The Emergency & Crisis Management Specialist strengthens Boardwalk’s operational readiness, enterprise resilience, and crisis leadership capabilities by developing practical, scalable, and repeatable emergency management processes. The role supports the organization’s ability to prevent, prepare for, respond to, recover from, and learn from operational disruptions and crisis events.

This position works closely with Operations, Engineering, Safety, Security, Communications, and executive leadership to ensure emergency preparedness and incident crisis management capabilities are consistently implemented across the organization.

Responsibilities:

• Support development and administration of Boardwalk Management System Element 8: Emergency Planning and Response and the Corporate Crisis Management Framework.
• Maintain crisis governance structures, activation criteria, escalation thresholds, response protocols, roles, responsibilities, and decision authorities.
• Develop crisis-management playbooks for operational events, natural disasters, cyber-related operational impacts, facility disruptions, supply-chain interruptions, security incidents, and reputation-related events.
• Support executive decision-making during crisis activations through situation reports, operational impact assessments, and decision-support materials.
• Serve as an enterprise subject matter expert for Incident Command System implementation, readiness assessments, training pathways, and key response-position qualifications.
• Design and execute multi-year enterprise exercise strategies, annual exercise schedules, tabletop exercises, functional exercises, full-scale drills, and crisis simulations.
• Coordinate reviews of emergency event response plans, the Corporate Incident Management Plan, emergency communication systems, response equipment, resource capabilities, contact lists, and notification processes.
• Support readiness associated with new projects, facility expansions, acquisitions, and operational changes.

REQUIRED SKILLS, KNOWLEDGE, AND EXPERIENCE:

• Three years of experience supporting private or public sector crisis/incident management program development and execution.
• Incident Command System instructor qualifications preferred.
• Knowledge of emergency preparedness, operational readiness, crisis governance, escalation criteria, activation protocols, and enterprise incident management.
• Ability to facilitate after-action reviews, corrective-action tracking, cross-functional lessons-learned workshops, and organizational knowledge transfer initiatives.
• Experience establishing recovery governance structures, business impact assessments, operational recovery priorities, dependency mapping, continuity planning coordination, restart and recovery exercises, and post-event stabilization plans.
• Ability to coordinate with PHMSA stakeholders, state emergency-management organizations, local emergency planning committees, fire departments, law enforcement agencies, emergency-management agencies, mutual-aid partners, and industry working groups.
• Ability to establish and maintain metrics for exercise and drill participation, readiness assessments, corrective-action closure, emergency response plan reviews, incident-command qualifications, notification-system effectiveness, recovery readiness, and crisis-management maturity.
• Ability to travel 25-50%

REQUIRED EDUCATION:

• Bachelor’s degree

ADDITIONAL INFORMATION:

Boardwalk Pipelines, LP, maintains a drug-free workplace and will require pre-employment drug & substance abuse testing before hiring.

Boardwalk Pipelines, LP, is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, religion, age, sex, gender identity, national origin, veteran, or disability status.