Incident Investigator

Westchester Medical Center; Village of Suffern (NY); On-site; USD 91,000 - 114,000; Full time

Benefits offered by this job

Health Insurance

Dental

Vision

Retirement Savings Plan

Flexible Savings Account

Paid Time Off

Holidays

Tuition Reimbursement

Job summary

NorthEast Provider Solutions Inc. is seeking an Incident Investigator to conduct thorough investigations of reportable incidents in an inpatient behavioral health setting. You will review documentation, interview staff and patients, and prepare clear written findings aligned with NYS requirements.

The role serves on the Incident Review Committee, manages incident databases, and supports safety and quality improvement initiatives.

Qualifications

• Experience in inpatient behavioral health investigations.
• Bachelor's degree required; Master's preferred.
• Knowledge of NYS OMH Part 524 and OASAS Part 836 or willingness to learn.
• Ability to manage multiple incident-related databases and EMR systems.
• Strong organizational, communication, and time-management skills.

Responsibilities

• Conduct thorough, timely investigations of reportable incidents in inpatient behavioral health.
• Interview patients, staff, and witnesses using trauma-informed techniques.
• Review medical records, staffing logs, and relevant materials for accuracy.
• Prepare clear investigative reports with findings, contributing factors and actions.
• Maintain confidential investigative files per state and organizational standards.
• Ensure investigations meet NYS requirements (OMH Part 524; OASAS 836).
• Assist in high-level investigations under OMH procedures.

Skills

Trauma-informed interviews

Databases

EMR systems

Organizational skills

Communication

Education

Bachelor's degree

Master's degree preferred

Tools

EMR systems

Databases

Job description

Company: NorthEast Provider Solutions Inc.

Category: Professional/Non-Clinical

Department: Quality and Safety-WMC Health

Union: No

Position: Full Time

Hours: Mo-Fri 9am-5pm

Shift: Day

Posted Date: Sep 29, 2026

Hiring Range: $90,979 - $114,361

Job Summary:

The Incident Investigator is responsible for conducting thorough, timely, and objective investigations of reportable incidents in the inpatient behavioral health setting. This includes reviewing documentation, interviewing staff and patients, and preparing clear written findings. The role also ensures investigations are completed in alignment with New York State requirements, including those established by OMH Part 524 and OASAS Part 836, while maintaining a supportive and professional approach. The Investigator serves as an active member of the Incident Review Committee and manages multiple incident-related databases to ensure accurate reporting, tracking, and follow-up, contributing to a safe and high-quality care environment.

Responsibilities:

• Conduct thorough, timely, and objective investigations of reportable incidents in the inpatient behavioral health setting.
• Interview patients, staff, and witnesses using professional, trauma-informed techniques.
• Review documentation such as medical records, staffing logs, and other relevant materials to ensure a complete and accurate investigation.
• Prepare clear, well-organized investigative reports summarizing findings, contributing factors, and recommended actions.
• Maintain accurate and confidential investigative files in accordance with organizational and state expectations.
• Ensure investigations meet New York State requirements, including those established by OMH Part 524 and OASAS Part 836.
• Conduct investigations consistent with expectations for thoroughness, timeliness, and quality as required for state-reportable incidents.
• Assist in responding to incidents that require elevated review or Special Investigations under OMH procedures.
• Support compliance with mandated-reporter requirements, including prompt reporting of incidents to internal leadership and required external systems.
• Maintain complete and accurate documentation needed for state audits, reviews, and quality monitoring.
• Serve as an active member of the Incident Review Committee, presenting investigative findings and participating in review discussions.
• Collaborate with inpatient leadership, clinical teams, Quality, Compliance, and Risk Management to support incident follow-up and resolution.
• Participate in identifying improvement opportunities and recommending corrective or preventive actions.
• Manage multiple incident-related databases, ensuring accurate data entry, tracking, and follow-up.
• Review and monitor incident trends to support safety initiatives and quality improvement efforts.
• Assist the organization in identifying patterns related to patient care, staffing, environment, or processes.
• Support a culture of safety by helping staff understand incident reporting expectations and the importance of timely, accurate documentation.
• Maintain professionalism, objectivity, and emotional composure during sensitive or high-impact situations.
• Uphold confidentiality and organizational values in all investigation activities.
• Performs other related duties as assigned.

Job Details:

Job Summary:

The Incident Investigator is responsible for conducting thorough, timely, and objective investigations of reportable incidents in the inpatient behavioral health setting. This includes reviewing documentation, interviewing staff and patients, and preparing clear written findings. The role also ensures investigations are completed in alignment with New York State requirements, including those established by OMH Part 524 and OASAS Part 836, while maintaining a supportive and professional approach. The Investigator serves as an active member of the Incident Review Committee and manages multiple incident-related databases to ensure accurate reporting, tracking, and follow-up, contributing to a safe and high-quality care environment.

Responsibilities:

• Conduct thorough, timely, and objective investigations of reportable incidents in the inpatient behavioral health setting.
• Interview patients, staff, and witnesses using professional, trauma-informed techniques.
• Review documentation such as medical records, staffing logs, and other relevant materials to ensure a complete and accurate investigation.
• Prepare clear, well-organized investigative reports summarizing findings, contributing factors, and recommended actions.
• Maintain accurate and confidential investigative files in accordance with organizational and state expectations.
• Ensure investigations meet New York State requirements, including those established by OMH Part 524 and OASAS Part 836.
• Conduct investigations consistent with expectations for thoroughness, timeliness, and quality as required for state-reportable incidents.
• Assist in responding to incidents that require elevated review or Special Investigations under OMH procedures.
• Support compliance with mandated-reporter requirements, including prompt reporting of incidents to internal leadership and required external systems.
• Maintain complete and accurate documentation needed for state audits, reviews, and quality monitoring.
• Serve as an active member of the Incident Review Committee, presenting investigative findings and participating in review discussions.
• Collaborate with inpatient leadership, clinical teams, Quality, Compliance, and Risk Management to support incident follow-up and resolution.
• Participate in identifying improvement opportunities and recommending corrective or preventive actions.
• Manage multiple incident-related databases, ensuring accurate data entry, tracking, and follow-up.
• Review and monitor incident trends to support safety initiatives and quality improvement efforts.
• Assist the organization in identifying patterns related to patient care, staffing, environment, or processes.
• Support a culture of safety by helping staff understand incident reporting expectations and the importance of timely, accurate documentation.
• Maintain professionalism, objectivity, and emotional composure during sensitive or high-impact situations.
• Uphold confidentiality and organizational values in all investigation activities.
• Performs other related duties as assigned.

Qualifications/Requirements:

Experience:

5years inpatient behavioral health experience. Prior investigation experience preferred

Education:

Bachelor's degree required, Masters preferred (Behavioral Health, Social Work, Psychology, Criminal Justice, or related field).

Licenses / Certifications:

N/A

Other:

• Strong ability to manage and navigate databases and EMR systems.
• Excellent organizational, communication, and time-management skills.
• Knowledge of OMH Part 524 and OASAS 836 or willingness to learn.
• Ability to collaborate with law enforcement and regulatory bodies as needed, ensuring professional communication and adherence to all legal and organizational protocols.
• Comfortable conducting trauma-informed interviews with individuals in inpatient settings and supporting the sensitive nature of these cases with care and confidentiality.

Special Requirements:

Justice Center Investigation Training/NYS OMH Investigator Training certification preferred; N.Y.S. Driver's License

About Us:

NorthEast Provider Solutions Inc.

Benefits:

We offer a comprehensive compensation and benefits package that includes:

• Health Insurance
• Dental
• Vision
• Retirement Savings Plan
• Flexible Savings Account
• Paid Time Off
• Holidays
• Tuition Reimbursement