Incident Communications Specialist

1 Utah Transit Authority; United States; On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Tuition reimbursement

Free transit passes

Job summary

Utah Transit Authority seeks an Incident Communications Specialist to inform riders about urgent service changes through social media, the Transit app, and other channels. You will disseminate incident updates, assist with communication during delays and emergencies, and support internal teams in decision making.

The role requires strong written and oral communication, experience with social media, and the ability to work varied shifts in a control room environment.

Qualifications

• Two years of related work experience in public relations or customer service.
• Associate degree in Public Relations, Journalism, Communications, Marketing, Social Media, English, or related field; or equivalent combination of education and experience.

Responsibilities

• Continuously monitor and disseminate incident information for rail and bus services.
• Communicate delays and alternatives to customers via social media, app, email, and text notifications.
• Keep internal departments informed to support decision making.
• Respond to social media inquiries about UTA services.

Skills

Public relations

Customer service

Social media

Written communication

Oral communication

MS Outlook

MS Word

Typing 40 wpm

Education

Associate degree in Public Relations or related field

Tools

MS Outlook

MS Word

Job description

Are you a devoted servant in your community with a passion for customer service and communication? Do you want to move your career forward in a rewarding job where you can make an impact on the lives of others? Help UTA keep moving forward in our initiative to provide key transportation services to the greater Utah Community! Our Incident Communications Specialists help keep our customers informed about crucial and urgent changes in service that may affect how they move around using our services. As our Incident Communications Specialist, you would interact with our riders through various social media platforms such as Facebook and Twitter. You will also disseminate urgent incident information that may include delays, detours, emergencies, etc. via the Transit app and other electronic communication channels. If you are interested in a position where you can be of a unique service to your community, consider a position helping UTA communicate urgent information with our riders when they need it the most.

As the Incident Communications Specialist, you will:

• Continuously monitor and disseminate incident information about rail and bus services including delays, detours, and emergency situations.
• Communicate with customers about delays and alternative options using social media; electronic signage; and app, email, and text notifications.
• Keep internal departments informed to support decision making by UTA management.
• Monitor and respond to social media inquiries about UTA services and products.
• Respond to internal inquiries about lost items on trains.

Work Schedule

The Incident Communications Specialist position is staffed in a control room setting from 5:00 am to 11:00 pm, every day, including weekends. You may be asked to cover a shift any time during that time window. Shifts are generally 4 10-hour shifts, either 5:00 AM - 3:30 PM OR 12:30 PM to 11:00 PM with Sundays, 7:30 AM to 5:30 PM, determined by seniority with a shift bid, which occurs on an as-needed basis. During your paid training, which lasts 4-6 weeks, you will work from 9:00-5:30, M-F. Your general work schedule will most likely change after training is completed. You must be willing to work nights, early mornings, weekends, and holidays as needed.

Minimum Qualifications

• Two years of related work experience with demonstrated competency in public relations and customer service.
• Associates degree in Public Relations, Journalism, Communications, Marketing, Social Media, English, or another related field.
• (In lieu of an Associates degree, we will accept 2 additional years of related work experience.)
• Excellent written and oral communication skills.
• Intermediate proficiency in MS Outlook and Word preferred.
• Keyboarding proficiency at 40 wpm preferred.
• Experience with social media platforms preferred.
• This job requires regular and predictable attendance.
• - OR -
• An equivalent combination of relevant education and experience.
• [UTA reserves the right to determine the equivalencies of education and experience.]

Pay Rate: $20.048 per hour

Benefits Package

As a full-time Administrative Employee, your Total Rewards Benefits Package will include: Health, dental, vision, life/AD&D, short-term and long-term disability insurance (eligible after 30 days of employment), with Flexible Spending and Dependent Care accounts. Choice between Traditional Co-Pay or High Deductible Health Plans for medical coverage. HSA with company match available to employees enrolled in the HDHP. Benefit plans include coverage for domestic partners (eligibility affidavit required for coverage). Onsite Health and Wellness Clinics for medical care at no cost to employees, spouses, domestic partners, and dependent children. 22 days of accrued paid time off (13 vacation days and 9 sick days), which increases with tenure at UTA. 10 paid holidays and two paid (2) floating holidays per year. Retirement options - Pension Plan with 5-year vesting schedule and 457 Contribution Plan, available for immediate contributions and company matching. Generous tuition reimbursement for higher education, available for any higher education degree (bachelor, master, or PHD). Course of study must be approved prior to enrollment. Training, development, and career advancement opportunities. Paid parental leave for birth, adoption, and child placement (after 12 months of employment). Free transit passes for employees, their spouses, and their dependent children. Employee assistance program – includes counseling, legal services, financial planning, etc. UTA Well – a comprehensive wellness program designed to support employees and dependents in their health and wellness goals. Free on-site fitness facilities and discounted membership to VASA Fitness and EoS Fitness. Discounted cell phone plans with T-Mobile. Pet insurance plan options (tailored plan coverage based on pet’s health and needs).

Equal Opportunity Employment

PM21 Utah Transit Authority is an Equal Opportunity Employer of all persons regardless of race, color, religion, sex, national origin, age, disability, covered veterans, sexual orientation, and gender identity. Women, minorities, and people with disabilities are encouraged to apply. Applicants needing an accommodation under the Americans with Disabilities Act for any part of the application process should contact UTA Human Resources at 801-287-2324. A minimum of two work days' notice prior to the need for the accommodation is required.

Utah Transit Authority is a drug-free workplace, subject to federal drug and alcohol testing regulations under 49 CFR Part 40, 655, and 219. All offers for employment are contingent upon a successful pre-employment drug test. If a pre-employment test returns a non-negative result, an application for employment may be rejected. All employees are subject to reasonable suspicion and post-accident testing for drug and alcohol use. All safety sensitive employees are subject to random testing for drug and alcohol use.

We grow together. We succeed together. We are UTA, together. A career with UTA offers a unique opportunity to make a difference in our communities while building a purposeful and rewarding career.