Incident Analyst/ Change Manager - In Office

Wipro; Philadelphia (Philadelphia County); On-site; USD 45,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Disability insurance

Job summary

Wipro Limited, headquartered in the United States, seeks an experienced Incident Analyst / Change Manager to lead major outages as Incident Commander and drive problem and change management with SRE partners in Philadelphia. You will guide resilience initiatives and mentor junior analysts across the team.

The role emphasizes operational readiness, automation thinking, and collaboration with engineering to improve MTTA/MTTR, while ensuring quality incident documentation and executive-ready

Qualifications

• 3–5 years in SRE, Operations, Incident Management, DevOps, or related fields.
• Expert knowledge of monitoring tools, logging systems, and incident response.
• Strong troubleshooting skills: networking, Linux/Windows servers, cloud services.
• Strong communication and leadership skills in high-pressure situations.

Responsibilities

• Lead high severity P1/P0 incidents as Incident Commander.
• Coordinate cross functional engineering teams in real time.
• Drive rapid troubleshooting, impact assessment, and resolution decisions.
• Ensure high-quality incident documentation, executive-ready summaries, and follow through.
• Apply technical knowledge of application architecture flows in driving the incident towards mitigation.
• Lead problem investigations for major or recurring incidents.
• Perform deep root cause analysis with engineering teams.
• Validate corrective actions and track long-term problem remediation.
• Present problem findings and preventive strategies to leadership.
• Review and approve high-risk or complex changes for operational readiness.
• Participate in Change Advisory Board (CAB) when needed.
• Validate rollback strategies and operational safety measures.
• Lead change execution for major maintenance or reliability events.
• Drive reliability initiatives to reduce MTTA, MTTR, and incident volume.
• Mentor junior analysts on incident handling and operational maturity.
• Partner with SRE teams to expand observability, automation, and resilience.
• Lead maintenance events, failover tests, and resilience validation exercises.
• Review and enhance runbooks, automation workflows, and monitoring strategies.
• Contribute to Automation & AI ideas for improving efficiency & reduce MTTR.

Skills

Incident Management

Problem Management

Change Management

Leadership

SRE

Tools

Monitoring tools

Logging systems

Cloud platforms (AWS/Azure/GCP)

Job description

Incident Analyst / Change Manager – In Office

City: Philadelphia, State/Province: Pennsylvania

Posting Start Date: 8/18/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Analyst III – Reliability Operations

Role Summary

The Analyst III is a senior operational leader who acts as Incident Commander during major outages, leads problem management efforts, and reviews/approves complex changes for operational readiness. This role partners closely with SRE and engineering teams on reliability strategy.

Key Responsibilities

Incident Management

• Lead high severity P1/P0 incidents as Incident Commander.
• Coordinate cross functional engineering teams in real time.
• Drive rapid troubleshooting, impact assessment, and resolution decisions.
• Ensure high-quality incident documentation, executive-ready summaries, and follow through.
• Apply Technical knowledge of Application architecture flows in driving the incident towards mitigation.

Problem Management

• Lead problem investigations for major or recurring incidents.
• Perform deep root cause analysis with engineering teams.
• Validate corrective actions and track long-term problem remediation.
• Present problem findings and preventive strategies to leadership.

Change Management

• Review and approve high-risk or complex changes for operational readiness.
• Participate in Change Advisory Board (CAB) when needed.
• Validate rollback strategies and operational safety measures.
• Lead change execution for major maintenance or reliability events.

Reliability Leadership

• Drive reliability initiatives to reduce MTTA, MTTR, and incident volume.
• Mentor junior analysts on incident handling and operational maturity.
• Partner with SRE teams to expand observability, automation, and resilience.
• Partner with SRE/Engineering teams on service reliability initiatives.
• Lead maintenance events, failover tests, and resilience validation exercises.
• Review and enhance runbooks, automation workflows, and monitoring strategies.
• Contribute to Automation & AI Ideas for improving efficiency & reduce MTTM /MTTR.

Reliability Engineering Contributions

• Perform deep post incident analysis to identify systemic issues.
• Contribute to automation solutions and self healing systems.
• Own service reliability dashboards and operational KPIs.

Leadership & Mentoring

• Provide technical leadership to Analyst I/II team members.
• Serve as a point of escalation for complex incidents.
• Lead operational readiness reviews and training sessions.

Required Qualifications

• 3–5 years in SRE, Operations, Incident Management, DevOps, or related fields.
• Expert knowledge of monitoring tools, logging systems, and incident response.
• Strong troubleshooting skills: networking, Linux/Windows servers, cloud services.
• Strong communication and leadership skills in high-pressure situations.

Preferred Qualifications

• Hands-on experience with cloud platforms (AWS, Azure, GCP).
• Automation experience (Python, Go, Bash, or PowerShell).
• Familiarity with microservices, containers, and distributed architectures.

Expected compensation ranges from $45,000 to $110,000. Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience.

Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.