Incentive & Recognition Programs Coordinator

Nisqually Red Wind Casino; Olympia (WA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Free medical/dental/vision

Free meals during shift

401(k) with 4% match

Tuition reimbursement

Paid time off and holidays

Flex spending

Employee discounts

Career advancement opportunities

Job summary

Nisqually Red Wind Casino is seeking an Incentive Committee Coordinator to support the Service & Training team and manage rewards programs. You will track guest and team member feedback, monitor service goals, and collaborate with department leaders to ensure consistent delivery of recognition initiatives.

The role involves coordinating events, preparing communications, and maintaining records. Strong communication and organization are essential, with the ability to handle multiple priorities

Qualifications

• High School Diploma or GED.
• Two years of guest service experience.
• Two years in an office role working with automated computer systems.
• Advanced skills in Microsoft Office Suite.
• Experience in a committee setting or cross-functional teams.
• Strong organizational or project management skills.
• Experience with employee engagement.
• Excellent verbal and written communication skills.
• Strong typing skills.
• Ability to make public presentations.
• Ability to learn and/or test new computer programs and systems.
• Ability to track multiple priorities.
• Ability to safeguard confidential information.
• Ability to manage time effectively without direct supervision.
• Ability to work any shift and days.
• Ability to obtain a Class III Gaming License.

Responsibilities

• Reviews all Team Member & Guest comment cards and surveys; reports to leadership monthly.
• Responds to Team Members and vendors via multiple channels with professionalism.
• Prepares and publishes monthly casino newsletter, The Highroller.
• Assists with implementation of incentive and recognition programs.
• Organizes training events including scheduling, venue, and catering.
• Serves as host to guests and team members with strong people skills.
• Provides operational support to Service & Training team and Incentive Committee.
• Develops PowerPoint presentations and publication materials.
• Maintains and updates records; distributes monthly team member awards.
• Coordinates recognition programs and engagement events.
• Maintains inventory for Team Member store and recognition items.
• Creates content for digital signage and announcements.
• Researches trends in recognition and engagement; participates in committee meetings.

Skills

Guest service

Office experience

MS Office

Employee engagement

Communication

Public speaking

Typing

Learning new software

Time management

Confidential information

Multitasking

Gaming license

Education

HS diploma or GED

AA in Office/Business/HR

Tools

HRIS reporting

HRIS systems

Job description

Nisqually Red Wind Casino is seeking an Incentive Committee Coordinator to support the Service & Training team and manage rewards programs. You will track guest and team member feedback, monitor service goals, and collaborate with department leaders to ensure consistent delivery of recognition initiatives.

The role involves coordinating events, preparing communications, and maintaining records. Strong communication and organization are essential, with the ability to handle multiple priorities