Inbound Sales Specialist

WOW! Internet, TV, & Phone; Valley Home (TN); Remote; USD 35,000 - 50,000; Full time

Job summary

WOW! Internet, TV, & Phone is looking for an Inbound Sales Specialist to drive sales through customer engagement in a fast-paced environment. Your role will involve connecting with current and prospective customers, addressing their needs, and effectively promoting WOW!’s services. The ideal candidate thrives on challenge and embodies core values like respect and integrity, ensuring a positive customer experience and contributing to our team-oriented culture.

Qualifications

• At least one year of sales experience strongly preferred.
• Need to be proficient with Windows and billing systems.
• Ability to present information clearly over the phone.

Responsibilities

• Field inbound and make outbound calls to customers.
• Achieve targets related to connects and conversion.
• Maintain the sales leads database.

Skills

Persuasive techniques

Problem-solving

Digital literacy

Education

High school diploma or equivalent

College education in Sales, Marketing or Business preferred

Tools

CRM software (Salesforce)

Microsoft Office

Google Gsuite

Job description

Join to apply for the Inbound Sales Specialist role at WOW! Internet, TV, & Phone

1 day ago Be among the first 25 applicants

Join to apply for the Inbound Sales Specialist role at WOW! Internet, TV, & Phone

As a Sales/Retention Associate, you’ll use a variety of tools, resources and skills to achieve sales goals. This is a true inside sales role in a highly competitive environment. You’ll take calls from current and potential customers to sell them the WOW! products and services that best meet their needs, as well as speak with customers in some stage of disconnecting to encourage them to continue service. You will also engage WOW! customers for purposes such as Sales or Saves calls.

WOW! is one of the nation's leading brands in keeping our world connected through internet, TV, and phone. We don't just want people to use our services, we want them to enjoy every WOW! moment. We thrive on our core values of respect, integrity, spirit of service, and accountability. Every interaction with our customers should be guided by these 4 values. Are you ready to join our team and culture?

Duties And Responsibilities

Crucial responsibilities include but are not limited to those listed below:

• Achieve a target number of connects, Conversion Rate, Bundle Sell-in and Whole-Home WiFi Sell-in - relative to budget
• Follow all established processes and procedures regarding installation, security (customer and company), order entry, and disclosure requirements
• Accurately assess individual customer needs and issues to recommend appropriate features, benefits and value of WOW!’s product. Working to sell all lines of business relative to marketing campaigns and initiatives
• Field inbound calls and make outbound calls with customers/potential customers expressing interest in WOW! products or services
• Maintain the sales leads database, and optimally perform outbound contact associated with the leads in an attempt to actively acquire new customers
• Follow the sales call handling process to improve sales potential
• Follows current company procedures, packages, and policies; additionally, communicate competitive information acquired through customer interaction with the management team
• Attend all mentorship and development meetings including huddles and participate with professional observations and feedback
• Embrace what we value and ensure all activity and communications entail Respect, Integrity, Servanthood and Ownership
• Other duties as assigned
  
  

Qualifications

To perform this job optimally, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a sample of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• High school diploma or equivalent
• College education in Sales, Marketing or Business preferred
  
  

Experience/Skills Needed

• At least one year of sales experience strongly preferred
• Able to read and interpret documents (scorecard metrics/data, safety rules, sales presentations, product information, and training materials)
• Able to present sophisticated information on the telephone to customers clearly and expertly
• Able to detail customer interactions in writing
• Use persuasive techniques effectively to overcome objections
• Like solving practical problems presented by customers
• have a resilient, positive attitude
• Thrive in a fast-paced call center environment
  
  

Digital Literacy

• Need to be windows proficient and capable of learning sophisticated billing systems (ICOM’s or USHA experience a plus)
• Need to be Google Gsuite and Microsoft Office proficient
• Customer Relationship Management CRM (i.e. Salesforce) experience is helpful
• Experience using a dialer a plus
  
  

Physical Demands/Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• regularly required to talk and hear
• required to use hands to type, handle objects and paperwork
• required to reach and hold on to items at chest level or reach above the shoulder
• required to use close vision and be able to focus
• required to sit or stand at a desk and field calls for a full workday in a call center environment
  
  

All qualified applicants will receive consideration for employment

without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Get job alerts by email. Sign up now! Join Our Talent Network!

Job Snapshot

Employee Type

Full-Time

Location

Work From Home, TN (Remote)

Job Type

Sales

Experience

Not Specified

Date Posted

06/17/2025

Job ID

REQ-2025-3875

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Telecommunications

Referrals increase your chances of interviewing at WOW! Internet, TV, & Phone by 2x

Sign in to set job alerts for “Inbound Sales Specialist” roles.

Full Time - Sales Specialist - ProServices - Day

Full Time - Sales Specialist - Millwork - Day

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.