Inbound Sales Specialist

DeMayo Law Offices, LLP; Charlotte (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team at a forward-thinking law firm as a Personal Injury Intake Specialist. This role is crucial in providing an exceptional experience to prospective clients, serving as the first point of contact. You'll handle a high volume of calls, ensuring each interaction is handled with care and professionalism. Your sales experience will be key in effectively communicating the firm’s services and guiding clients through the intake process. With a focus on customer service, you will help set appointments and provide valuable information to clients. This is an exciting opportunity to contribute to a firm dedicated to fighting for what’s right and making a difference in the lives of those in need.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Match

PTO

Paid Volunteer Time Off

Education Reimbursement

Gym Reimbursement

Life Insurance

Disability Insurance

Qualifications

• 1 year of sales experience required; knowledge of personal injury field preferred.
• Outstanding customer service and communication skills are essential.

Responsibilities

• Handle high volume of incoming calls and schedule potential client appointments.
• Communicate effectively with callers and explain next steps for legal representation.

Skills

Customer Service Skills

Sales Experience

Analytical Skills

Problem-Solving Skills

Bilingual (Spanish)

Communication Skills

Education

Bachelor's Degree

Certifications and Experience

Job description

Description

Join us in the fight for what’s right!

DeMayo Law Offices is seeking an experienced Personal Injury Intake Specialist to serve as the first point of contact for our callers and provide all prospective clients with an exceptional telephone experience.

Responsibilities

• Handling a high volume of incoming calls, setting the tone and pace of every client call
• Accurately applying the firm’s criteria, protocol and procedures to each caller’s circumstances
• Performing multiple activities while engaged with caller on the line, including scheduling potential client appointments, retrieving and analyzing accident reports, and highlighting the benefits of firm representation
• Effectively communicating next steps if legal representation is warranted
• Explaining, kindly and professionally, when the firm will not be able to assist a prospective client
• Performing administrative duties related to customer service, client intake and overall client retention
• Effectively “selling” the firm and services offered
• Meeting targeted number of calls handled and appointments set
• Treating the first and last calls of the day with the same level of care and compassion

Qualifications

• Bachelor's degree preferred; however, a combination of education, certifications and experience may be considered
• 1 year of sales experience required; knowledge of the personal injury/bodily injury field from previous experience in either the insurance industry or a personal injury law firm preferred
• Outstanding customer service skills
• Bilingual (Spanish) Preferred
• Strong analytical and problem-solving skills
• Excellent communication and customer service skills

Benefits

• Competitive salary
• Medical, dental, and vision insurance
• Base life insurance paid by the firm plus supplemental option
• Short and long-term disability paid by the firm
• 401(k) with match
• PTO, plus holidays and paid volunteer time off
• Education and gym reimbursement

Equal Opportunity Statement
DeMayo Law Offices is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, national origin, sex, age, disability status, genetic information, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.