Inbound Sales Representative

Entyre Inc; Columbus (OH); On-site; USD 40,000 - 52,000; Full time

Job summary

Entyre Inc in Columbus, Ohio is seeking an Inbound Sales Representative to be the first contact for prospective and existing clients who call, text, or leave voicemails about Entyre Care's program. The right candidate will be warm, clear, organized, and capable of guiding clients through Medicaid onboarding steps and document collection.

This role emphasizes inbound interactions, requires excellent listening and follow-up, and involves coordinating with internal teams.

Qualifications

• 1-3 years of experience in inbound sales, customer service, healthcare administration, or related roles.
• Strong verbal and written communication, with ability to explain complex processes clearly.
• Personable, empathetic, and confident on the phone.
• Strong follow-up instincts and comfort guiding clients toward a decision.
• High attention to detail and ability to maintain accurate records.

Responsibilities

• Serve as the primary point of contact for inbound calls, voicemails, texts, and inquiries.
• Build rapport quickly with clients by being warm, professional, and clear.
• Assess client needs and guide them through onboarding steps.
• Encourage clients to complete required steps and schedule appointments.
• Explain the program, Medicaid waivers, billing, and related processes clearly.
• Maintain accurate client information and track status in systems.
• Escalate issues to Billing, Compliance, Admin, or Clinical teams as needed.

Skills

Inbound sales experience

Strong communication

Empathetic and confident on the phone

Follow-up instincts

Detail-oriented

Organizational skills

Problem-solving

Multi-tasking

Education

Associate’s or bachelor’s degree preferred

Tools

Microsoft Office

Google Workspace

CRM systems

Job description

We are hiring an Inbound Sales Representative to serve as the first point of contact for prospective and existing clients who call, text, or leave voicemails with questions about Entyre Care's program. This position will include monthly performance based bonus's.

This is not a passive customer service role. The right person will be warm, clear, and highly organized, while also having the judgment and sales instincts to move clients to the next step. Many families we support are navigating healthcare, Medicaid, documentation, reimbursement, and onboarding requirements for the first time. This role requires someone who can explain complicated processes simply, build trust quickly, and keep clients moving forward.

You will own inbound communication, assess client needs, answer questions, document interactions accurately, and coordinate with internal teams when issues need escalation.

We're building our Inbound Sales team as Entyre continues to grow. While we may not have an immediate opening, we're connecting with strong candidates now for upcoming opportunities.

Key Responsibilities

• Serve as the primary point of contact for inbound calls, voicemails, text messages, and client inquiries.
• Build rapport quickly with prospective and current clients by being warm, professional, and clear.
• Assess client needs, determine eligibility-related next steps, and guide clients through the onboarding process.
• Use strong follow-up and sales instincts to encourage clients to complete required steps, submit documents, schedule appointments, or move to the next stage.
• Explain Entyre Care's program, Medicaid waivers, service appointments, billing, background checks, reimbursement expectations, and related processes in a way clients can understand.
• Manage high-volume inbound communication while maintaining accuracy, professionalism, and urgency.
• Track client status, next steps, open issues, and follow-up needs in the appropriate systems.
• Maintain accurate and up-to‑date client contact information, records, notes, and documentation.
• Identify issues, troubleshoot basic problems, and elevate appropriately to Billing, Compliance, Admin, Clinical, or other internal teams.
• Coordinate communications related to payment discrepancies, discharges, reimbursement procedures, and other client‑facing operational issues.
• Follow established processes while using good judgment when situations are unclear or complex.
• Help improve scripts, workflows, FAQs, and communication processes as recurring client questions or bottlenecks arise.

Qualifications

• 1-3 years of experience in inbound sales, customer service, healthcare administration, client intake, call center operations, client support, or a related role.
• Strong verbal and written communication skills, with the ability to explain complex processes clearly and professionally.
• Personable, empathetic, and confident on the phone.
• Strong follow‑up instincts and comfort guiding clients toward a decision or next step.
• High attention to detail and ability to maintain clean, accurate records.
• Organized and able to manage multiple client conversations, tasks, systems, and deadlines at once.
• Comfortable working in a fast‑paced environment with frequent interruptions and shifting priorities.
• Strong problem‑solving skills, including the ability to identify the real issue behind a client’s question.
• Comfortable navigating multiple systems, databases, spreadsheets, and web‑based platforms.
• Able to handle sensitive or confidential information with professionalism.
• Familiarity with Medicaid, healthcare services, waivers, billing, compliance, or reimbursement processes is preferred but not required.
• Proficiency with Microsoft Office, Google Workspace, CRM systems, or similar tools.
• Ability to work flexible hours or overtime as business needs require.
• Associate’s or bachelor’s degree preferred, or equivalent relevant experience.

How We Operate - Non‑Negotiable:

• "Insanely Great" for Families - Delivered Now:
• Speed is King - Ruthless Focus:
• Raise the Bar: Demand A-player performance and continuous improvement from yourself and your team.
• The Speed Algorithm: Question, delete, simplify, and accelerate every process. Remove bottlenecks and friction.
• Act Like Owners - Bold Bets, Fast Action: Take initiative, make bold decisions, and move fast to drive results for families.