Inbound Retention Specialist - Sales - US Remote - Western Region

Yelp; Boise (ID); Remote; USD 50,000 - 58,000; Full time

Job summary

A leading company in the local business sector seeks an Inbound Retention Specialist to join their Customer Success team. This remote role focuses on providing exceptional service to small business advertisers, ensuring revenue retention, and achieving performance goals. Ideal candidates will possess strong communication skills and a passion for supporting local economies.

Benefits

Comprehensive benefits starting day one

15 days PTO and 12 paid holidays

Up to 14 weeks parental leave

Monthly wellness subsidy

401(k) and stock purchase plan

Qualifications

• Bachelor’s Degree or 3+ years relevant client-facing experience.
• Proficient with computers and information systems.
• Strong verbal and written communication skills.

Responsibilities

• Support Yelp’s revenue retention through exceptional customer service.
• Handle inbound calls, consulting and educating advertisers.
• Highlight the value of Yelp by demonstrating ad performance metrics.

Skills

Communication

Problem-solving

Time management

Conflict resolution

Education

Bachelor’s Degree

Job description

Inbound Retention Specialist - Sales - US Remote - Western Region

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Job Details

2 weeks ago Be among the first 25 applicants.

Note: While this role is remote, candidates must reside in the Western region of the United States, including Pacific or Mountain time zones. Candidates in the Bay Area are not considered at this time.

Summary

Do you love local businesses and want to help them grow? The Yelp Customer Success team seeks a dedicated Customer Success Representative to provide a 5-star experience to our small business advertisers. We value great people over perfect resumes and encourage you to apply even if you don’t meet every requirement.

What You'll Do

• Support Yelp’s revenue retention through exceptional customer service.
• Handle inbound calls, consulting and educating advertisers.
• Highlight the value of Yelp by demonstrating ad performance metrics.
• Use listening and conflict resolution skills to manage escalated clients.
• Become an expert in Yelp’s advertising solutions and adapt recommendations to client needs.
• Communicate effectively with clients and team members.
• Stay organized and efficient in a fast-paced environment.
• Achieve or exceed monthly goals.

What It Takes To Succeed

• Bachelor’s Degree or 3+ years relevant client-facing experience.
• Proficient with computers and information systems.
• Strong verbal and written communication skills.
• Problem-solving and troubleshooting skills.
• Experience in account management, sales, advertising, or small business (preferred).
• Passion for local businesses and understanding of their role in local economies.
• Excellent time management and organizational skills.
• Ability to handle tough conversations professionally.
• Willingness to accept and implement feedback.
• Comfort with a fast-changing environment.

What You'll Get

• Comprehensive benefits starting day one: medical, vision, dental.
• Mental health support via Modern Health.
• 15 days PTO, 12 paid holidays, and additional wellness days.
• Up to 14 weeks parental leave.
• Monthly wellness subsidy, flexible spending account, 401(k), stock purchase plan, and work-from-home reimbursement.
• Base salary: $50,000 + performance incentives.

Our Commitment

Yelp values diversity and is an equal opportunity employer. We consider all qualified applicants regardless of race, age, gender, or background. We also provide accommodations for individuals with disabilities. Salary offers vary based on experience and location.

We do not accept unsolicited resumes from agencies.