Inbound Retention Specialist - Sales - US Remote - Western Region

Yelp; San Diego (CA); Remote; USD 50,000 - 70,000; Full time

Job summary

An established industry player is seeking an Inbound Retention Specialist to enhance customer success for small business advertisers. This role offers the chance to provide top-notch support and consultation, ensuring clients receive a 5-star experience. The ideal candidate will demonstrate strong communication and problem-solving skills while managing escalated issues and showcasing the value of advertising solutions. Join a dynamic team that values diversity and offers comprehensive benefits, including medical insurance from day one and generous PTO. If you are passionate about supporting local businesses and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

Medical, vision, dental insurance

Mental health support

15 days PTO

12 paid holidays

401(k) plan

Stock plan

Work-from-home reimbursement

Qualifications

• Bachelor's degree or 3+ years of relevant client-facing experience required.
• Strong verbal and written communication skills are essential.

Responsibilities

• Provide exceptional customer support to strengthen revenue retention.
• Handle inbound calls and consult with advertisers on their needs.

Skills

Customer Support

Communication Skills

Problem-Solving

Account Management

Time Management

Education

Bachelor's Degree

3+ years client-facing experience

Tools

Information Systems

Job description

Inbound Retention Specialist - Sales - US Remote - Western Region

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Overview

We are seeking a dedicated Customer Success Representative to support, consult, and retain our small business advertisers, providing a 5-star experience. This role involves supporting clients post-sale, highlighting ad performance, and managing escalated issues with strong communication and problem-solving skills.

Responsibilities

1. Provide exceptional customer support to strengthen revenue retention.
2. Handle inbound calls, consult, and educate advertisers.
3. Demonstrate the value of Yelp advertising through performance metrics.
4. Manage escalated client issues with listening and conflict resolution skills.
5. Become an expert in Yelp’s advertising solutions and adapt recommendations accordingly.
6. Maintain strong communication internally and externally.
7. Stay organized and efficient in a fast-paced environment.
8. Achieve or exceed monthly goals.

Qualifications

• Bachelor's Degree or 3+ years relevant client-facing experience.
• Proficient with computers and information systems.
• Strong verbal and written communication skills.
• Problem-solving and troubleshooting skills.
• Experience in account management, sales, advertising, or small business (preferred).
• Passion for supporting local businesses.
• Excellent time management and organizational skills.
• Ability to handle tough conversations professionally.
• Open to feedback and adaptable to a fast-changing environment.

Benefits

• Medical, vision, dental insurance from day one.
• Mental health support via Modern Health.
• 15 days PTO, 12 paid holidays, floating and wellness days.
• Up to 14 weeks parental leave.
• Monthly wellness subsidy, flexible spending, 401(k), stock plan, work-from-home reimbursement.
• Base salary of $50,000 + performance incentives.

Additional Information

Reside in the Western US (Pacific or Mountain time zones). We value diversity and are an equal opportunity employer. Salary may vary based on location and experience. We support applicants with criminal records and provide accommodations for disabilities.