Inbound Patient Account Services Coordinator (Remote)

Talentify.io; United States; Remote; USD 59,000; Full time

Job summary

A leading company in Healthcare Solutions is seeking a Billing Representative to provide high-level customer service and assist patients with billing inquiries. This role offers competitive pay and comprehensive benefits including healthcare options, career advancement opportunities, and a collaborative team environment focused on patient care.

Benefits

Comprehensive benefits including medical plans and 401(k)

Access to no-cost wellness programs

Opportunities for career advancement

Qualifications

• Minimum 6 months of experience in healthcare billing or reimbursement.
• Proficiency in Microsoft Word, Outlook, and Excel with at least 1 year of experience.

Responsibilities

• Provide high-level customer service by resolving patient billing questions.
• Assist patients in navigating complex billing and reimbursement processes.
• Accurately document each interaction in the appropriate Revenue Cycle system.

Skills

Strong written and verbal communication

Proficiency in Microsoft Word, Outlook, Excel

Customer service

Flexibility with work schedule

Job description

Employer Industry: Healthcare Solutions

Why consider this job opportunity:
- Salary up to $28.46 per hour
- Eligible for bonuses, commissions, or short-term incentive programs in addition to base pay
- Comprehensive benefits including affordable medical plan options, a 401(k) plan with company matching, and employee stock purchase plan
- Access to no-cost wellness programs, confidential counseling, and financial coaching
- Opportunities for career advancement and professional development within the organization
- Supportive and collaborative team environment focused on patient care

What to Expect (Job Responsibilities):
- Provide high-level customer service by resolving patient billing questions and concerns
- Assist patients in navigating complex billing and reimbursement processes
- Build trusting relationships with patients through meaningful and relevant conversations
- Accurately document each interaction in the appropriate Revenue Cycle system
- Meet call center metrics, including call volume and call quality

What is Required (Qualifications):
- Minimum 6 months of experience in healthcare billing, reimbursement, collections practices, and/or infusion services
- Proficiency in Microsoft Word, Outlook, and Excel with at least 1 year of experience
- Strong written and verbal communication skills
- Ability to work independently and as part of a team
- Flexibility with work schedule to meet business needs, including 8-hour shifts from 8:00 am – 8:00 pm EST (Monday – Friday)

How to Stand Out (Preferred Qualifications):
- 1 year of experience in healthcare billing, collections practices, and/or infusion services
- 1 year of experience in pharmacy billing and reimbursement

#Healthcare #CustomerService #PatientCare #CareerOpportunity #CompetitivePay

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