Inbound Patient Account Services Specialist (Remote)

9025 CVS Shared Services Resources LLC; Michigan; Hybrid; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Paid time off

Retirement options

Job summary

CVS Health is seeking an Inbound Patient Account Services Specialist to advocate for patients and provide high-quality customer service throughout billing and reimbursement processes.

You will resolve patient billing questions, document interactions, assess payment plan eligibility, and collaborate with CVS Specialty teams to improve the patient experience and timely reimbursements. This full-time role offers benefits and a 40-hour workweek.

Qualifications

• 6 months of healthcare billing and/or infusion service experience.
• Proficiency with Word, Outlook and Excel.
• Excellent written and verbal communication.
• Ability to work independently and in a team.
• Empathy and patience when assisting patients.
• Schedule flexibility to cover 8:00am–8:00pm EST shifts.

Responsibilities

• Learn CVS Specialty processes and impact on patient journeys.
• Assist patients with billing and reimbursement navigation.
• Build trusting relationships through meaningful conversations.
• Handle difficult situations with empathy and urgency.
• Accurately document interactions in Revenue Cycle systems.
• Record, review, and follow up on patient concerns.
• Assess eligibility for payment plans.
• Meet call center metrics for volume and quality.
• Collaborate with other CVS departments via technology.
• Maintain a professional and caring telephone presence.

Skills

Customer service

Communication

Teamwork

Empathy

Flexibility

Time management

Education

High school diploma

Tools

Microsoft Word

Outlook

Excel

Job description

We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

An Inbound Patient Account Services Specialist advocates for the patient and portrays “We Care” by taking a hands-on approach to help people on their path to better health. In this role, a Inbound Patient Account Services Specialist will provide a high level of customer service, resolve patient billing questions, and report potential trends to Leadership for review. We will support you by offering all the tools and resources you need to be successful in a collaborative team environment.

Key Responsibilities of the Inbound Patient Account Services Coordinator

• Develop a deep understanding of CVS Specialty processes and learn how customer service impacts a patient’s journey from order to reimbursement for services.
• Helping patients to navigate complex billing and reimbursement processes to assure efficient and timely billing and reimbursement for services.
• Build a trusting relationship with patients by engaging in meaningful and relevant conversation.
• Manage difficult or emotional situations, responding promptly to patient needs, and demonstrating empathy and a sense of urgency when appropriate.
• Accurately and consistently document each interaction in the appropriate Revenue Cycle system.
• Record, review, and take next steps to follow-up and resolve patient concerns.
• Gather and examine patient information to determine eligibility for payment plans.
• Meet call center metrics that include call volume and call quality.
• Use technology to effectively liaison with other departments across CVS Specialty.
• Demonstrate an outgoing, enthusiastic, professional, and caring presence over the telephone.

Required Qualifications

• 6 months experience in healthcare billing, reimbursement, collections practices, and/or infusion services.
• Experience with computers, including 1+ years working with Microsoft Word, Outlook, and Excel.
• Effective written and verbal customer service skills.
• Ability to work independently and on a team.
• Ability to offer emotional support and empathy.
• Flexibility with work schedule to meet business needs, including but not limited to 8-hour work shifts from 8:00am - 8:00pm EST (Monday - Friday).

Preferred Qualifications

• 1 year experience in healthcare billing, collections practices, and/or infusion services.
• 1 year experience in pharmacy billing and reimbursement.

Education

Verifiable High-school diploma or GED required.

Anticipated Weekly Hours 40

Time Type Full time

Pay Range

The typical pay range for this role is: $17.00 - $28.46. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.