Inbound Operations Team Lead - Guest Experience & Efficiency

Roundel; Hesperia (CA); On-site; USD 33,000 - 56,000; Full time

Benefits offered by this job

401(k)

Employee discount

Short-term disability

Long-term disability

Paid sick leave

Paid holidays

Paid vacation

Job summary

Target General Merchandise in California (Hesperia area) is hiring for a full‑time role focused on guest service and store operations. You will lead hourly team members, manage daily workloads, train staff, and ensure a welcoming guest experience while adhering to company standards.

The role requires a high school diploma or equivalent, 18+ years old, and prior retail experience is a plus. Benefits include health coverage, 401(k), and paid leave. Flexible schedules may apply.

Qualifications

• High school degree or equivalent.
• Age 18 or older.
• Previous retail experience preferred, but not required.
• Lead and hold others accountable.
• Learn and adapt to current technology needs.
• Work independently and as part of a team.
• Manage workload and prioritize tasks independently.
• Welcoming and helpful attitude toward all guests and other team members.
• Effective communication skills.

Responsibilities

• Guest service fundamentals and guest-first culture.
• Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies.
• Planning department(s) daily/weekly workload to support business priorities and deliver sales goals.
• Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating and retaining talent.
• Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
• Ensures every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations.
• Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments.
• Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience.
• Understanding sales goals and plans, and executing daily/weekly workload to deliver department and store sales goals and guest engagement.
• Leading and sharing expertise in operations, freshness, accuracy and efficiency.
• With guidance from your direct leader, establish clear goals and expectations and hold team members accountable to expectations.
• With the guidance of your direct leader, utilize your workload planning tools to complete all scheduled workload ensuring areas are guest ready at store open.
• Assign daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by your direct leader.
• Assess all GM backroom, sales floor areas and review reporting to identify gaps and develop a plan to resolve any issues identified.
• Enable a consistent experience for our guests by ensuring product is available for purchase.
• Assist your direct leader in leading and following up on organizational and operational change.
• With guidance and assistance from your direct leader, build a team of GM Experts from initial selection through onboarding and learning.
• Develop team members through ongoing training and direction by giving direction and providing feedback when validating work completion
• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences
• Demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment
• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately
• Model the execution of physical security processes in order to enhance the store security culture
• Support merchandise protection strategies across the total store, including ordering, storage and application as directed by best practices
• If applicable, as a key carrier, follow all safe and secure training and processes
• Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs
• Address all store and offsite emergency and compliance needs
• Support guest services such as back‑up cashier, order pick up (OPU) and Drive‑up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws
• All other duties based on business needs.

Skills

Guest service

Team leadership

Communication

Adaptability

Retail knowledge

Cash handling

Education

High school diploma or equivalent

Tools

Cash registers

Job description

Target General Merchandise in California (Hesperia area) is hiring for a full‑time role focused on guest service and store operations. You will lead hourly team members, manage daily workloads, train staff, and ensure a welcoming guest experience while adhering to company standards.

The role requires a high school diploma or equivalent, 18+ years old, and prior retail experience is a plus. Benefits include health coverage, 401(k), and paid leave. Flexible schedules may apply.