General Merchandise Team Leader - Lead Ops & Guest

Target; La Verne (CA); On-site; USD 34,000 - 58,000; Full time

Benefits offered by this job

Health benefits

401(k)

Employee discount

Paid holidays

Paid vacation

Job summary

Target in La Verne, CA is seeking a General Merchandise Team Leader to oversee guest experience, operations, and daily store priorities.

You will lead hourly team members, manage workload, ensure product availability and pricing accuracy, and coach staff to deliver exceptional service.

This role requires a high school diploma or equivalent; retail experience is preferred. Training will be provided, with a full-time schedule and eligibility for benefits.

Qualifications

• High school diploma or equivalent.
• Age 18 or older
• Previous retail experience preferred, but not required
• Lead and hold others accountable
• Communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
• Work independently and as part of a team
• Manage workload and prioritize tasks independently
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
• Welcoming and helpful attitude toward all guests and other team members
• Effective communication skills

Responsibilities

• Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience
• Ensures every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations
• Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments
• Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience
• With your direct leader’s guidance, lead the execution of daily/weekly workload to deliver on department and store sales goals and guest engagement, including receiving products, merchandising, signing, setting and updating merchandise salesfloor displays, sampling, restocking shelves, organizing backrooms, and price change for GM areas
• With guidance from your direct leader, educate your team on how operational procedures, such as setting up and organizing merchandise, managing product accuracy and stock levels, and maintaining sales floor areas, affect inventory management, store profitability, and product availability
• Help assess reporting to identify gaps in GM processes and assist to develop a plan to resolve for your direct leader to review and approve
• Be an expert of operations, accuracy, process and efficiency
• Assign daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by your direct leader
• With your direct leader’s guidance, help establish clear goals and expectations and hold team members accountable to expectations
• With your direct leader’s guidance, help with efficient delivery to our guests by leading pick, pack and ship fulfillment work accurately (if applicable) and assess reporting in fulfillment to identify gaps and assist to develop a plan
• Help enable a consistent experience for our guests by ensuring product is in stock, available, accurately priced and signed on the sales floor while prioritizing guest experience. Collaborate with all teams and leaders (including closing team) to identify key priorities and ensure the store is guest ready in alignment with your leader’s direction
• Stay informed about relevant trends and products to educate team members by relaying Target communications from available tools and resources during team connection moments
• Evaluate candidates for open positions and develop a guest-centric team, as directed by your direct leader. Model a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions
• Identify team members for future leader positions and utilize growth development to build a talent pool within your department
• Support guest services such as back-up cashier, digital fulfillment processes while maintaining a compliance culture, including compliance with federal, state, and local adult beverage laws
• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences
• Demonstrate a culture of ethical conduct, following all Target policies and safety procedures, adhere to role-specific guidelines (e.g., food safety, pricing), and help maintain a safe, compliant workplace by reporting and correcting hazard s; lead and hold the team accountable to work in the same way
• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately
• Model the execution of physical security processes in order to enhance the instore security culture
• What We Are Looking For
• This may be the right job for you if:
• You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with
• You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success
• You are open to working a variable work schedule with varying hours, days or shifts (including nights, weekends, holidays, closing shifts and other peak shopping times)
• The Good News Is That We Have Some Amazing Training That Will Help Teach You Everything You Need To Know To Be a General Merchandise Team Leader. But, There Are a Few Things You Need From The Get-go
• High school diploma or equivalent
• Age 18 or older
• Previous retail experience preferred, but not required
• Lead and hold others accountable
• Communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
• Work independently and as part of a team
• Manage workload and prioritize tasks independently
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
• Welcoming and helpful attitude toward all guests and other team members
• Effective communication skills

Skills

Guest service

Teamwork

Communication

Adaptability

Problem solving

Education

High school diploma or equivalent

Tools

Handheld scanners

Job description

Target in La Verne, CA is seeking a General Merchandise Team Leader to oversee guest experience, operations, and daily store priorities.

You will lead hourly team members, manage workload, ensure product availability and pricing accuracy, and coach staff to deliver exceptional service.

This role requires a high school diploma or equivalent; retail experience is preferred. Training will be provided, with a full-time schedule and eligibility for benefits.