Inbound Operations Manager (Sr. Operations Manager)

WebstaurantStore

Lebanon (TN)

On-site

USD 75,000 - 110,000

Full time

4 hours ago

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Benefits offered by this job

Medical

Vision

Dental

PTO

Paid Maternity Leave

Paid Parental Leave

Life Insurance

Disability

401(k) matching

Employee Assistance Program

Wellness Incentives

Company Discounts

Job summary

WebstaurantStore seeks an Inbound Operations Manager to supervise receiving and inventory at the distribution center, guiding managers and hourly staff to meet performance metrics and ensure smooth operations.

Reporting to the General Manager, you will collaborate with the DC leadership on initiatives, develop leadership, and drive safety, engagement, and process improvements across shifts, including evenings and weekends.

Qualifications

MS Office proficiency (Outlook/Word/Excel/PowerPoint).
Strong analytical and problem-solving skills.
Excellent verbal and written communication.
Ability to manage multiple deadlines in a fast-paced environment.
Diplomacy and emotional intelligence for difficult situations.
Customer-service oriented with a drive to exceed expectations.

Responsibilities

Oversee inbound operations across multiple shifts at a large e-commerce DC.
Lead front-line leaders and hourly associates; schedule and train.
Ensure receiving and inventory control tasks meet metrics.
Communicate policy changes and performance updates weekly/monthly.
Analyze productivity, costs, and process improvements.
Conduct performance reviews and develop leadership bench.

Skills

MS Office

Analytical skills

Verbal & written communication

Project multitasking

Diplomacy / emotional intelligence

Customer service mindset

Education

No degree required

Tools

Outlook

Excel

PowerPoint

Word

Job description

Job Summary

The Inbound Operations Manager is responsible for overseeing the receiving and inventory operations for the distribution center. This includes the leadership and development of both front-line managers and hourly associates that work within those departments, and all operational procedures. This role is challenged to meet the qualitative and quantitative metrics created to ensure a smooth and efficient operation. This position is expected to maintain extensive knowledge of the Receiving and Inventory Control procedures and the status of relevant projects and initiatives. Reporting directly to the General Manager, the Inbound Operations Manager will partner closely with the DC leadership team to work on improving all aspects of the facility.

Responsibilities

Oversee the entire Inbound operations of an e-commerce distribution center spanning multiple teams and shifts, including evenings and weekends. This role is a senior leader in the distribution center and supervises other managers.
Flex work schedule accordingly to ensure that attention is provided to all shifts, meeting regularly with front-line leadership (shift managers, assistant managers, team leads, etc.) to provide direction, training, and accountability.
Utilizing front-line leadership, oversee the day-to-day operations within the receiving and Inventory Control departments, including all operational tasks within those departments.
Act as a spokesperson for the department and facility, working with the Distribution General Manager and department leaders to achieve performance metrics and other initiatives/goals.
Handle all employee concerns quickly and professionally, addressing trends in performance and employee relations to maintain a positive culture.
Train, coach, develop and hold accountable up to 12 members of leadership that oversee their respective shifts, in order to achieve operational metrics and satisfy the needs of the distribution center.
Monitor daily, weekly, and monthly metrics for the receiving department; identify and resolve operating issues as needed.
Provide clear and frequent communication to all teams regarding company policies and procedures.
Lead weekly and monthly meetings to share information including metrics review, areas of improvement, employee relations issues, and provide updates on any initiatives and related projects.
Analyze opportunities for improvement including productivity growth, cost reduction, damage mitigation, and increased process efficiency.
Ensure the timely completion of all employee performance reviews and provide frequent and constructive feedback to all team members in accordance with the Great Employees Only philosophy.
Interact with employees regularly to promote a high level of engagement and ensure all safety regulations are followed.
Promptly complete all admin duties relating to employee management to the expected standard.
Delegate and deputize tasks and projects to build the operational skill of all front-line leadership, generating a culture of growth, opportunity and ownership.
Collaborate with the leadership team within the building to meet the needs of the DC and foster a team mentality.
Hold front-line managers accountable for results, consistently assessing their soft and hard skills and creating a culture of growth and development.
Create development plans for employees to generate engagement and a leadership bench, with a focus on Team Leaders.
Maintain a high level of integrity and honesty, embodying the core values of the company and modeling them for our employees.
Serve as a leader not only for the assigned departments, but for the entire distribution center, holding peers, managers and employees accountable to expectations.
Work is performed while standing and/or walking, up to and including 12 hours/day.
Requires the ability to communicate effectively using speech, vision, and hearing.
Requires the regular use of hands for simple grasping and fine manipulations.
Requires regular bending, squatting, crawling, climbing, and reaching.
Requires the ability to regularly lift, carry, push, or pull medium weights, up to 75lbs.

Experience

Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint).
Strong analytical and problem-solving skills required.
Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding.
Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment.
Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence.
Customer service-oriented attitude with a demonstrated desire to exceed expectations.

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

Minimum of 2 years of relevant experience in operations management; 2-5 years’ experience with receiving and inventory management strongly preferred.
Experience working in a distribution environment strongly preferred.

Company Overview

The foodservice professional’s premier source for restaurant equipment, supplies, and knowledge online. Our purpose is to empower and equip people to run their businesses more profitably and efficiently.

Benefits