4th Shift Outbound Assistant Manager

WebstaurantStore

Baytown (TX)

On-site

USD 55,000 - 75,000

Full time

2 hours ago

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Benefits offered by this job

Medical

Vision

Dental

PTO

Paid Maternity Leave

Paid Parental Leave

Life Insurance

Disability

Dependent Care FSA

401(k) matching

Employee Assistance Program

Wellness Incentives

Company Discounts

AT&T & Verizon Discount

Bonus Opportunities

Accident Insurance

Critical Illness Insurance

Adoption Assistance

On-Site Fitness Centers

Dog-friendly Offices

Job summary

WebstaurantStore in Baytown, TX is seeking an Outbound Assistant Manager to support the Outbound Manager in shipping operations, including picking, packing, QA, and other indirect roles, with a focus on quality and customer experience.

You will lead a team, train staff, track metrics, collaborate with the Inbound team, and drive improvements in productivity, safety, and efficiency while upholding company policies and SOPs.

Qualifications

Minimum of 2 years of relevant experience in operations leadership.
Associate degree or equivalent combination of education and experience.
Experience in a distribution or manufacturing environment preferred.
Proficiency with MS Office (Outlook, Word, Excel, PowerPoint).
Strong analytical and problem-solving skills.
Strong verbal and written communication skills; able to explain concepts clearly.

Responsibilities

Assists with the management of day-to-day operations within the Outbound department, including Picking, Consolidation, Packing, QA, and other indirect roles.
Train, coach, develop, and hold accountable up to X employees to achieve metrics.
Collaborate with Inbound Manager to monitor daily/weekly/monthly metrics and resolve issues.
Provide clear and frequent communication regarding policies and procedures.
Lead weekly/monthly meetings to review metrics and initiatives.
Identify opportunities for productivity improvements, cost reductions, and efficiency gains.
Ensure safety regulations are followed and maintain high engagement.

Skills

MS Office

Analytical skills

Communication skills

Multitasking

Problem-solving

Leadership

Team collaboration

Customer service

Education

Associate degree or equivalent

Tools

MS Office

Excel

Outlook

Word

PowerPoint

Job description

Job Summary

The Outbound Assistant Manager assists the Outbound Manager in overseeing the shipping department of the facility within their respective shift, including picking, packing, and indirect positions, focusing on quality, accuracy, and providing excellent customer experience. The Outbound Assistant Manager works with the Outbound Manager to collaborate with leadership on other shifts/departments to ensure compliance with all protocol and SOP’s, problem solving, and meet operational directives.

Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Operational

Assists with the management of the day-to-day operations within the Outbound department, including Picking, Consolidation, Packing, QA, and other indirect roles. Ensure that the team is consistently focused on achieving a high degree of quality, efficiency, and accuracy to satisfy our customer base.
Train, coach, develop, and hold accountable up to X employees to achieve operational metrics and satisfy the needs of the distribution center.
Works closely with the Inbound Manager to monitor daily, weekly, and monthly metrics for the receiving department; identify and resolve operating issues as needed.
Provide clear and frequent communication to all teams regarding company policies and procedures.
In collaboration with the Outbound Manager, lead weekly and monthly meetings to share information including metrics review, areas of improvement, employee relations issues, and provide updates on any initiatives and related projects.
Assists in analyzing opportunities for improvement including productivity growth, cost reduction, damage mitigation, and increased process efficiency.

People

Ensure the timely completion of all employee performance reviews and provide frequent and constructive feedback to all team members in accordance with the Great Employees Only philosophy.
Interact with employees regularly to promote a high level of engagement and ensure all safety regulations are followed.
Promptly complete all admin duties relating to employee management to the expected standard.

Leadership

Collaborate with the leadership team within the building to meet the needs of the DC and foster a team mentality.
Work with the Outbound Manager and Team Leads to create development plans for employees to maintain engagement and develop a leadership bench.
Maintain a high level of integrity and honesty, embodying the core values of the company and modeling them for our employees.
Serve as a leader not only for the assigned department, but for the entire distribution center, holding peers, managers and employees accountable to expectations.

Physical Requirements

Work is performed while standing and/or walking, up to and including 12 hours/day.
Requires the ability to communicate effectively using speech, vision, and hearing.
Requires the regular use of hands for simple grasping and fine manipulations.
Requires regular bending, squatting, crawling, climbing, and reaching.
Requires the ability to regularly lift, carry, push, or pull medium weights, up to 75lbs.

Experience

Minimum of 2 years of relevant experience in operations leadership.
Associate degree in a related field, or equivalent combination of education and experience.
Experience working in a distribution or manufacturing environment preferred.

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint).
Strong analytical and problem-solving skills required.
Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding.
Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment.
Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence.
Customer service-oriented attitude with a demonstrated desire to exceed expectations.
Ability to work off-shift as required to respond to urgent needs.

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes and gases. The noise level in the work environment is usually moderate. The passage of employees through the work area is average and normal.

Travel Requirements

May require occasional travel to other facilities within the region.

Company Overview

The foodservice professional’s premier source for restaurant equipment, supplies, and knowledge online. Our purpose is to empower and equip people to run their businesses more profitably and efficiently.

Benefits