Inbound Operations Lead: Guest Experience & Ops

Target; Springfield (VA); On-site; USD 34,000 - 58,000; Full time

Benefits offered by this job

Health benefits

Employee discount

401(k)

Job summary

Target in Springfield, Virginia is hiring an inbound operations lead within the General Merchandise team. You will coordinate tasks, guide hourly associates, and ensure a seamless guest experience during peak shifts.

This fast-paced role requires adaptability to a variable schedule, including nights and weekends, with a strong emphasis on safety, accuracy, and guest satisfaction. Prior retail teamwork is a plus.

Qualifications

• Strong guest service mindset and a history of delivering a guest-first experience.
• Experience leading hourly teams and guiding daily operations.
• Ability to plan and manage daily/weekly workload to meet goals.

Responsibilities

• Deliver guest experience commitments consistently.
• Ensure teammates understand and deliver Target's guest commitments and operations.
• Observe and provide feedback, recognizing strong guest moments and addressing gaps.
• Review area metrics and drive actions to improve outcomes and guest satisfaction.
• Execute daily/weekly workload to hit department and store goals.

Skills

Guest service

Team leadership

Scheduling

Operations knowledge

Guest experience

Job description

Target in Springfield, Virginia is hiring an inbound operations lead within the General Merchandise team. You will coordinate tasks, guide hourly associates, and ensure a seamless guest experience during peak shifts.

This fast-paced role requires adaptability to a variable schedule, including nights and weekends, with a strong emphasis on safety, accuracy, and guest satisfaction. Prior retail teamwork is a plus.