Inbound Operations Lead — Guest Experience

Roundel; Wake Forest (NC); On-site; USD 45,000 - 77,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Job summary

Roundel in Wake Forest, NC is seeking an Inbound Operations Team Leader to oversee unloading, stocking, and backroom processes while guiding a team of hourly associates. You will drive guest-first service, manage workload, and ensure product availability to meet daily store goals.

The role requires a high school diploma or equivalent and the ability to work a flexible, sometimes demanding schedule. Comprehensive benefits, including health, retirement plans, and paid time off, are offered to

Qualifications

• High school degree or equivalent.
• Age 18 or older.
• Previous retail experience preferred, but not required.

Responsibilities

• Ensure guest experience commitments and store operations are delivered consistently.
• Plan daily/weekly workload to meet sales goals and guest engagement targets.
• Lead and develop hourly team members, including coaching and performance feedback.
• Manage workload planning tools to keep areas guest ready and aligned with priorities.
• Support safety, security, and compliance as part of daily duties.

Skills

Guest service

Leadership

Communication

Flexibility

Education

High school diploma or equivalent

Job description

Roundel in Wake Forest, NC is seeking an Inbound Operations Team Leader to oversee unloading, stocking, and backroom processes while guiding a team of hourly associates. You will drive guest-first service, manage workload, and ensure product availability to meet daily store goals.

The role requires a high school diploma or equivalent and the ability to work a flexible, sometimes demanding schedule. Comprehensive benefits, including health, retirement plans, and paid time off, are offered to