Inbound Logistics Coordinator - Customer-Centric Shipping

HMM America Shipping Agency, Inc.; Farmers Branch (TX); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health benefits

Performance bonuses

401K

Paid holidays

Up to 10 vacation days and 6 sick days

Job summary

HMM America Shipping Agency, Inc. is seeking a detail-oriented Customer Service/Support Associate in Farmers Branch, TX to handle inquiries about import shipments.

You will answer calls and emails, resolve issues at terminals, and coordinate with internal teams to ensure smooth cargo delivery. Key responsibilities include processing Proof of Delivery requests, assisting with general problem resolution, and guiding customers on using HMM’s website.

Qualifications

• Proficiency with MS Office (Outlook, Word, Excel).
• Strong communication skills (verbal and written).
• Ability to multitask and prioritize workload.
• Customer service experience preferred.
• Experience handling general emails and phone inquiries.

Responsibilities

• Answer general emails and phone calls from customers.
• Resolve issues at terminals, rails, and exam sites.
• Route inquiries to the appropriate internal party.
• Utilize multiple systems to respond to customer questions.
• Explain customs issues clearly and accurately to customers.
• Collaborate with internal teams to service cargo delivery.
• Process Proof of Delivery requests.
• Monitor live chats and respond to inquiries.

Skills

Shipping industry knowledge

Independent work

MS Office & email

Multitasking

Verbal & written communication

Education

College graduate preferred

Tools

MS Office

Job description

HMM America Shipping Agency, Inc. is seeking a detail-oriented Customer Service/Support Associate in Farmers Branch, TX to handle inquiries about import shipments.

You will answer calls and emails, resolve issues at terminals, and coordinate with internal teams to ensure smooth cargo delivery. Key responsibilities include processing Proof of Delivery requests, assisting with general problem resolution, and guiding customers on using HMM’s website.