Inbound Internet Sales Pro — Fast-Paced, Customer-First

Ideatek Telcom LLC; Wichita (KS); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Competitive base pay + performance 기반佣

Medical, dental, vision, life, and 401

Free coaching/counseling for employees

Free internet service or internet Reim

Tuition reimbursement

Community engagement opportunities

Culture that values results, effort, :

Job summary

IdeaTek is looking for an Inbound Residential Sales Representative to help prospective customers discover the value of fast, reliable internet. You’ll be the first point of contact, listening to needs and guiding customers to the best solution.

In this fast-paced, phone-based role you will answer inquiries, explain services and pricing, handle objections, close sales, and support retention. The role offers competitive pay with commission and opportunities to grow with a mission-driven telecom

Qualifications

• 2+ years of experience in sales, call center, or customer service.
• High school diploma or equivalent.
• Strong verbal communication and active listening skills with the ability to understand customer needs and respond appropriately.
• Ability to learn and clearly communicate product, service, and process information.
• Comfortable working toward defined sales goals and performance expectations.
• Strong time management and organizational skills with the ability to efficiently move between customer interactions and tasks.
• Ability to work a flexible schedule based on customer needs, including some evenings, alternate hours, and weekends.

Responsibilities

• Serve as a positive first impression of IdeaTek by building trust and sharing our mission of Internet Freedom with prospective customers.
• Manage inbound sales inquiries by listening to customer needs, identifying opportunities, and recommending the IdeaTek services that provide the best fit.
• Guide customers through the sales process by clearly explaining services, pricing, promotions, and next steps.
• Apply consultative sales techniques to navigate objections, uncover additional needs, and identify relevant upsell opportunities.
• Support customer retention by understanding cancellation requests and identifying appropriate solutions that encourage customers to stay with IdeaTek.
• Create a remarkable customer experience by providing clear, educational, and helpful information throughout each interaction.
• Maintain accurate customer and sales information while efficiently managing calls, follow-ups, and other assigned tasks.
• Stay current on IdeaTek products, services, promotions, and processes to confidently answer customer questions and represent our brand.

Skills

Sales experience

Call center

Customer service

Active listening

Verbal communication

Education

High school diploma or equivalent

Tools

CRM

Job description

IdeaTek is looking for an Inbound Residential Sales Representative to help prospective customers discover the value of fast, reliable internet. You’ll be the first point of contact, listening to needs and guiding customers to the best solution.

In this fast-paced, phone-based role you will answer inquiries, explain services and pricing, handle objections, close sales, and support retention. The role offers competitive pay with commission and opportunities to grow with a mission-driven telecom