Customer Service Representative-Onsite

Verida Inc; Little Rock (AR); On-site; USD 32,000 - 45,000; Full time

Job summary

Verida Inc. in Little Rock, AR is seeking a Customer Service Representative onsite to provide accurate, courteous support for requests related to non-emergency medical transportation services.

Responsibilities include scheduling, screening, data entry, maintaining confidentiality, and using dispatch software. The role requires clear communication with facilities and providers and the ability to work independently or as part of a team in a busy environment.

Qualifications

• Basic computer and typing skills.
• Typing 30 wpm or higher.
• Ability to work in a busy environment.
• Ability to work independently or with a team.

Responsibilities

• Assists callers efficiently and in a polite, courteous and professional manner at all times.
• Conducts appropriate screening and eligibility functions.
• Obtains correct information to schedule appropriate modes of transportation.
• Maintains current knowledge of local operating transportation policies.
• Accurately and effectively uses trip scheduling and dispatch software.
• Maintains client, company and employee confidentiality.
• Communicates with facilities and/or providers as necessary to assure efficient transportation services.
• Coordination of urgent care and/or discharges with Trip Validation Specialist
• Keeps Supervisor informed concerning scheduling and/or service delivery problems
• Completes all required records and reports
• Effective use of telecommunications systems

Skills

Basic computer skills

Typing 30 wpm

Busy environment adaptability

Teamwork / independence

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative-Onsite

Full Time Admin Support Worker Little Rock, AR, US

7 days ago Requisition ID: 2563

SUMMARY: This position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services

ESSENTIAL FUNCTIONS:

• Assists callers efficiently and in a polite, courteous and professional manner at all times.
• Conducts appropriate screening and eligibility functions.
• Obtains correct information to schedule appropriate modes of transportation.
• Maintains current knowledge of local operating transportation policies.
• Accurately and effectively uses trip scheduling and dispatch software.
• Maintains client, company and employee confidentiality.
• Communicates with facilities and/or providers as necessary to assure efficient transportation services.
• Coordination of urgent care and/or discharges with Trip Validation Specialist
• Keeps Supervisor informed concerning scheduling and/or service delivery problems
• Completes all required records and reports
• Effective use of telecommunications systems

REQUIRED SKILLS AND ABILITIES

• Basic computer and typing skills
• Type 30 wpm
• Able to work in a busy environment
• Able to work independently or with a team