Call Center Rep -1130-8PM M-F

LCP TRANSPORTATION LLC; Indianapolis (IN); On-site; USD 32,000 - 44,000; Full time

Job summary

LCP Transportation LLC is seeking Call Center Representatives to be the first point of contact for members needing transportation for healthcare and daily support. You will handle scheduling, inquiries, and issue resolution with empathy and professionalism.

In this role you will communicate clearly, de-escalate concerns, and coordinate with dispatchers and drivers to ensure timely, reliable service while upholding the company values of care, reliability, and respect.

Qualifications

• High school diploma or equivalent.
• Some college preferred.
• Experience in patient or customer service is a plus.
• Excellent verbal communication and interpersonal skills.
• Ability to stay calm and compassionate in challenging situations.

Responsibilities

• Answer inbound calls with professionalism, empathy, and active listening.
• Schedule, modify, or cancel transportation requests accurately and efficiently.
• Provide clear communication and reassurance to members, including elderly or health-challenged individuals.
• De-escalate concerns and resolve member issues with patience and care.
• Document all interactions per company and client policies.
• Collaborate with dispatchers, drivers, and healthcare partners to ensure timely service.

Skills

Empathy

Active listening

Customer service

Communication

Calm under pressure

Education

High school diploma

Tools

Call management systems

Job description

We are seeking empathetic, patient, and service-oriented Call Center Representatives to join our team. In this role, you will be the first point of contact for our members, providing assistance with transportation scheduling, inquiries, and problem resolution. Your compassion and commitment to helping others will directly impact the lives of individuals in need of dependable transportation for healthcare and daily support.Key ResponsibilitiesAnswer inbound calls with professionalism, empathy, and active listening.Schedule, modify, or cancel transportation requests efficiently while ensuring accuracy.Provide clear communication and reassurance to members, many of whom may be elderly or have health challenges.De-escalate concerns and resolve member issues with patience and compassion.Document all interactions thoroughly in accordance with company and client policies.Collaborate with dispatchers, drivers, and healthcare partners to ensure timely and quality service.Uphold LCP Transportation’s core values of care, reliability, and respect in every interaction.QualificationsHigh school diploma or equivalent (some college preferred).Previous customer service or call center experience — healthcare or transportation experience is a plus.Excellent verbal communication and interpersonal skills.Strong problem-solving abilities and attention to detail.Ability to remain calm and compassionate in challenging situations.Basic computer proficiency and experience using call management systems.