Inbound Customer Service Representative

Overseas Adventure Travel; Orlando (FL); Remote; USD 30,000 - 45,000; Full time

Job summary

A leading travel company is seeking Remote Inbound Customer Service Reps to support our travelers. As a Traveler Support Counselor, you will manage reservations and communicate essential information while working with a strong metrics-driven approach. Ideal candidates will have extensive call center experience and a commitment to customer satisfaction.

Benefits

Strong PTO package - 16 days

11 Paid holidays

401(K) with Company Match

Qualifications

• Must be available for a 5-day schedule including 1 weekend day.
• 5+ years in a call center environment, 2+ years remote experience.

Responsibilities

• Manage inbound calls, assist with reservations, process payments.
• Communicate product and policy details to travelers.
• Work in a metrics-driven environment.

Skills

Customer Service

Communication

Problem Solving

Time Management

Job description

Grand Circle Corporation is hiring Remote Inbound Customer Service Reps (Traveler Support Counselor) to join our August 4th, 2025 class. As a Traveler Support Counselor, you will be responsible for providing excellent customer service and support to our travelers.

Must be located in one of the following States: Alabama, Arizona, Florida, Georgia, Indiana, Nevada, North Carolina, South Carolina, Texas, Utah.

Why Work With Us?

• Strong PTO package - 16 days and accruing more each year
• 11 Paid holidays throughout the year
• 401(K) with Company Match

Responsibilities

• Receive back to back inbound calls; assisting customers with managing their reservation
  • Updating Traveler information, educating them on tour itineraries, processing payments, and taking escalated calls, deescalating the calls in a First Call Resolution mentality.
  • Advise, book, and update airline reservations as necessary using code-based software.
• Communicate comprehensive information to travelers, including details about our products and policies.
• Work in a metrics driven environment: Average Handle Time, After Call Work, Average Speed to Answer, Hold Time, Attendance, Adherence, Post Call Surveys, and values assessment
• Must be willing to setup stable internet and telephone services (details below)

Qualifications

• Must be available to work a 5 day schedule with in our hours of operation (Monday-Friday 9:00AM-8:00AM EST, Saturday-Sunday 9:00AM-6:00PM EST)
  • INCLUDING 1 WEEKEND DAY, AND 2 CLOSING SHIFTS DURING THE WEEK
• 5+ years of experience working in a call center environment.
• 2+ years of experience working remotely

Remote Work Requirements:

• Must have hardwired internet (cannot use Wi-Fi), recommended speeds are 50 MBPS Download, 25 MPBS upload
• Telephone Service - either through landline or VOIP - You will be responsible for setting up a telephone service (phone number) and provide that number to GCC to route calls to you desk phone (Provided by GCC)

Do Not Apply If:

• You are unwilling to work in a camera on environment, during training (6 weeks) you will be on camera 8 hours per day
• You are uncomfortable with: Receiving feedback (on a daily basis), weekly quizzes (training), or weekly ranking (on-going).
• You are unable to work 1 weekend day per week. (This will be consistent throughout your Tenure with Grand Circle Corp)
• You are unable to work 1-2 closing shifts per week (12pm-8pm)
• You are unable to commit to a shift-bid environment, schedules change every 4-6 months.
• You are uncomfortable with changing lunch & break times on a daily basis