Inbound Customer Service Representative

Overseas Adventure Travel; Chicago (IL); Remote; USD 30,000 - 45,000; Full time

Job summary

Overseas Adventure Travel is seeking Remote Inbound Customer Service Reps to provide excellent support to travelers. The role involves managing reservations, educating travelers about products, and requires strong communication and customer service skills. Candidates should have extensive experience in call centers and be prepared to work in a dynamic remote environment.

Benefits

Strong PTO package - 16 days and accruing more

11 Paid holidays throughout the year

401(K) with Company Match

Qualifications

• 5+ years of experience working in a call center environment.
• 2+ years of experience working remotely.

Responsibilities

• Receive and manage inbound calls while assisting customers with reservations.
• Advise and update airline reservations and educate travelers on products.

Skills

Customer Service

Communication

Problem Solving

Time Management

Job description

Grand Circle Corporation is hiring Remote Inbound Customer Service Reps (Traveler Support Counselor) to join our August 4th, 2025 class. As a Traveler Support Counselor, you will be responsible for providing excellent customer service and support to our travelers.

Must be located in one of the following States: Alabama, Arizona, Florida, Georgia, Indiana, Nevada, North Carolina, South Carolina, Texas, Utah.

Why Work With Us?

• Strong PTO package - 16 days and accruing more each year
• 11 Paid holidays throughout the year
• 401(K) with Company Match

Responsibilities

• Receive back to back inbound calls; assisting customers with managing their reservation
  • Updating Traveler information, educating them on tour itineraries, processing payments, and taking escalated calls, deescalating the calls in a First Call Resolution mentality.
  • Advise, book, and update airline reservations as necessary using code-based software.
• Communicate comprehensive information to travelers, including details about our products and policies.
• Work in a metrics driven environment: Average Handle Time, After Call Work, Average Speed to Answer, Hold Time, Attendance, Adherence, Post Call Surveys, and values assessment
• Must be willing to setup stable internet and telephone services (details below)

Qualifications

• Must be available to work a 5 day schedule with in our hours of operation (Monday-Friday 9:00AM-8:00AM EST, Saturday-Sunday 9:00AM-6:00PM EST)
  • INCLUDING 1 WEEKEND DAY, AND 2 CLOSING SHIFTS DURING THE WEEK
• 5+ years of experience working in a call center environment.
• 2+ years of experience working remotely

Remote Work Requirements:

• Must have hardwired internet (cannot use Wi-Fi), recommended speeds are 50 MBPS Download, 25 MPBS upload
• Telephone Service - either through landline or VOIP - You will be responsible for setting up a telephone service (phone number) and provide that number to GCC to route calls to you desk phone (Provided by GCC)

Do Not Apply If:

• You are unwilling to work in a camera on environment, during training (6 weeks) you will be on camera 8 hours per day
• You are uncomfortable with: Receiving feedback (on a daily basis), weekly quizzes (training), or weekly ranking (on-going).
• You are unable to work 1 weekend day per week. (This will be consistent throughout your Tenure with Grand Circle Corp)
• You are unable to work 1-2 closing shifts per week (12pm-8pm)
• You are unable to commit to a shift-bid environment, schedules change every 4-6 months.
• You are uncomfortable with changing lunch & break times on a daily basis