Inbound Customer Service Rep - 21/hour

TEKsystems; Phoenix (AZ); On-site; USD 57,859,000 - 66,125,000; Full time

Job summary

TEKsystems seeks an Inbound Healthcare Customer Service Representative to handle inbound calls and provide assistance on prior authorizations and general inquiries in a fully on-site environment in Tempe, AZ. You will enter data accurately and maintain high-quality service while supporting multiple systems.

The role requires 1+ year in customer service within a call center or office setting, with shifts from 5:00 AM to 10:00 PM, seven days a week, and a pay rate of $21/hour plus overtime

Qualifications

• 1+ year of Customer Service in Call Center or Office Setting
• Handling inbound calls and some follow up calls
• Great customer service with high level attention to detail
• Entering information accurately
• Measured on Quality and Accuracy might range from 50-100 calls a day depending on complexity

Responsibilities

• Handling inbound calls and some follow up calls
• Answers calls and questions on prior authorization, general questions and some confidential information
• Great customer service with high level attention to detail
• Entering information accurately
• Utilize multiple systems and programs to track information and update communication with customers

Skills

Customer service

Attention to detail

Data entry

Call center experience

Job description

JOIN GROWING CALL CENTER IN VALLEY!!!

ABOUT COMPANY: Been operating for 30 years and largest independent pharmacy benefit solutions company.

Inbound Healthcare Customer Service Rep PAY : $21/hour and $31.50 for OT

Inbound Healthcare Customer Service Rep REQUIREMENTS

1+ year of Customer Service in Call Center or Office Setting

Inbound Healthcare Customer Service Rep Job Description

• Handling inbound calls and some follow up calls

• Answers calls and questions on prior authorization, general questions and some confidential information

• Great customer service with high level attention to detail.

• Entering information accurately

• Measured on Quality and Accuracy might range from 50-100 calls a day depending on complexity.

• Utilize multiple systems and programs to track information and update communication with customers

  THIS IS 100% ON-SITE IN TEMPE ARIZONA!!!

  MUST HAVE AVAILABILITY MONDAY-SUNDAY between 5AM-10PM!!! (8 hour shift!)

  $21HR!!!

HIRING PROCESS

Hire off resume and test scores (NO CLIENT INTERVIEW)

Job Type & Location

This is a Contract to Hire position based out of Phoenix, AZ.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Oct 23, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.