Customer Service Representative

TEKsystems; Fremont (NE); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Life Insurance

Disability coverage

Paid time off

Job summary

TEKsystems in Fremont, NE is seeking a Customer Service Representative for an on-site contract-to-hire role. You will handle 30-50 inbound calls daily about prescription benefits and assist members with coverage questions, claims, and eligibility, while maintaining confidentiality and accurate documentation.

Requires 2+ years in customer service or call centers, healthcare/insurance experience preferred, and strong communication skills.

Qualifications

• 2+ years of customer service or call center experience.
• Healthcare, insurance, pharmacy, or benefits-related experience preferred.
• Strong communication and problem-solving skills.
• Comfortable working in a fast-paced, call center environment.
• Proficiency with Microsoft Office, including Outlook, Excel, and Word.
• Ability to multitask and navigate multiple systems simultaneously.
• Strong attention to detail and commitment to confidentiality.

Responsibilities

• Handle 30-50 inbound customer calls per day regarding prescription benefit inquiries.
• Assist members with questions related to coverage, claims, eligibility, and pharmacy benefits.
• Research and resolve customer concerns using healthcare information systems.
• Provide accurate information regarding prescription coverage and plan benefits.
• Build rapport with customers through active listening, empathy, and problem-solving.
• Deliver exceptional service while meeting quality and call center performance metrics.
• Document customer interactions accurately and maintain confidentiality of sensitive information.
• Collaborate with internal teams to ensure timely and effective issue resolution.

Skills

Customer service

Call center

Healthcare experience

Communication skills

Multitasking

Confidentiality

Attention to detail

Microsoft Office

Job description

Customer Service Representative

Fremont, NE (On-Site)

$19.91/hr + Overtime Opportunities

Contract-to-Hire | Start Date: September 28, 2026

Are you looking for a stable customer service career with growth potential? Join a leading pharmacy benefits organization that supports union workers and helps members navigate their prescription benefit programs. This is a great opportunity to gain valuable healthcare customer service experience while building a long-term career with an established organization.

Why You'll Love This Opportunity

• Contract-to-hire opportunity with long-term career potential
• Join a growing organization with advancement opportunities
• Gain healthcare and pharmacy benefits experience
• Comprehensive benefits package available
• Supportive team environment with hands-on training
• Opportunity to make a positive impact on customers' lives

What You'll Do

• Handle 30-50 inbound customer calls per day regarding prescription benefit inquiries.
• Assist members with questions related to coverage, claims, eligibility, and pharmacy benefits.
• Research and resolve customer concerns using healthcare information systems.
• Provide accurate information regarding prescription coverage and plan benefits.
• Build rapport with customers through active listening, empathy, and problem-solving.
• Deliver exceptional service while meeting quality and call center performance metrics.
• Document customer interactions accurately and maintain confidentiality of sensitive information.
• Collaborate with internal teams to ensure timely and effective issue resolution.

What We're Looking For

• 2+ years of customer service or call center experience.
• Healthcare, insurance, pharmacy, or benefits-related experience preferred.
• Strong communication and problem-solving skills.
• Comfortable working in a fast-paced, call center environment.
• Proficiency with Microsoft Office, including Outlook, Excel, and Word.
• Ability to multitask and navigate multiple systems simultaneously.
• Strong attention to detail and commitment to confidentiality.

Schedule

On-Site in Fremont, NE

• Monday & Tuesday: 1:30 PM - 10:00 PM
• Wednesday, Thursday & Sunday: 2:00 PM - 10:00 PM

Job Type & Location

This is a Contract to Hire position based out of Fremont, NE.

Pay and Benefits

The pay range for this position is $19.33 - $19.33/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Fremont,NE.

Application Deadline

This position is anticipated to close on Sep 28, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.