Inbound Customer Service Agent-Bodewell (Remote)

Lensa; Memphis (TN); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking an Inbound Customer Service Agent to support GE Appliances Owners. This remote role involves providing product information and resolving inquiries. Candidates should have strong customer service experience and communication skills. Join a culture that values inclusion and community involvement.

Benefits

Paid on-the-job training and mentoring

Work-from-home opportunities

Paid time off

Medical, dental, vision benefits

401(k) program with company match

Tuition reimbursement

Gym membership reimbursement

Career growth opportunities

Qualifications

• At least one year of relevant customer service or sales experience.
• Excellent communication and interpersonal skills.

Responsibilities

• Support GE Appliances Owners with sales and service inquiries.
• Drive owner-focused solutions via calls, emails, and chats.

Skills

Customer Service

Sales

Communication

Problem Solving

Tools

MS Office

Job description

Inbound Customer Service Agent-Bodewell (Remote)

Lensa is the leading career site for job seekers at every stage of their career. Our client, GE Appliances, a Haier company, is seeking professionals. Apply via Lensa today!

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers, and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover, and build good things, together.

The GE Appliances philosophy, backed by three simple commitments, defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.

Interested in joining us on our journey?

Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home. 100% Remote.

Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio, and South Carolina.

The work shift will be: 4x10, Monday, Wednesday, Thursday, Friday, 8:30 AM to 7:00 PM (CST), with Tuesdays and weekends off.

Benefits & Perks include:

• Paid on-the-job training and mentoring
• Work-from-home opportunities (equipment provided)
• No weekend shifts
• Paid time off
• Medical, dental, vision, and prescription benefits eligibility on day one of employment
• 401(k) program with a company match
• Short-term and long-term disability
• Life insurance
• Appliance discount program
• Tuition reimbursement
• Gym membership reimbursement
• Career growth opportunities

Position

Inbound Customer Service Agent-Bodewell (Remote)

Location

USA, Memphis, TN; Austin, TX; Columbia, SC; Columbus, OH; Jackson, MS; Louisville, KY; Nashville, TN; Oklahoma City, OK; Salt Lake City, UT; Sioux Falls, SD

How You'll Create Possibilities

As an Inbound Customer Service Agent with ASI/GE Appliances, you will support GE Appliances Owners with a focus on sales and service. Responsibilities include providing product information, registration support, and handling inquiries related to service, parts, delivery, and dealer locations. Concierge agents resolve owner issues through troubleshooting, sales, referrals, and minor concessions. Limited support may be provided to Non-GE branded appliance owners.

• Shift: 4x10, Monday, Wednesday, Thursday, Friday, 8:30 AM to 7:00 PM (CST), with Tuesdays and weekends off.
• Base rate of $15.00/hour + incentives based on quality scores, paid weekly.
• 9-week full-time training: same schedule as post-training, mandatory attendance with no absences allowed.
• Post-training schedule: same as above, with the possibility of shift bid twice a year to change schedules within business hours (7 AM - 7 PM CST).

After training, you will use multiple Windows-based programs and internal applications to:

• Drive owner-focused solutions via incoming calls, emails, chats, or written inquiries, providing answers related to product info, service, parts, and sales.
• Follow established guidelines, and when needed, implement concessions in the best interest of owners and GE Appliances.
• Create, update, and retrieve owner records, logging complaints, actions, and resolutions.
• Provide feedback to Quality and Training teams to improve processes and materials.
• Adhere to safety policies and procedures.
• Support other business areas as directed.
• Perform other duties as assigned.

What You'll Bring to Our Team

• At least one year of relevant customer service or sales experience.
• Proactive, self-starting attitude with strong process knowledge and follow-through skills.
• Ability to research, analyze data, and make sound decisions on escalated issues.
• High concentration and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to maintain professional interactions and promote brand loyalty.
• Integrity and willingness to seek leadership guidance when needed.
• Familiarity with web-based systems and ability to navigate multiple screens.
• Ability to work effectively from home.
• Computer skills including MS Office and internal systems navigation.

Remote Work Environment Requirements

• Dedicated quiet and spacious work area for equipment.
• Reliable internet with Ethernet connection; no satellite, pre-paid, or DSL due to security.

Internet Speed Requirements:

• Ping: 50 Mbps or lower
• Download: 50 Mbps or higher
• Upload: 15 Mbps or higher

Our Culture

Our work centers on our People and Culture, emphasizing inclusion, diversity, engagement, and belonging. We foster an environment where every voice is valued and aim to build a deeply connected organization that supports flexibility, retention, and community involvement.

GE Appliances is an Equal Opportunity Employer. We participate in E-Verify and provide Form I-9 verification. For accommodations, contact [e-mail].