Inbound Customer Service Agent-Bodewell (Remote)

Lensa; Columbus (OH); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a leading appliance company as an Inbound Customer Service Agent, providing support to GE Appliances Owners. This remote role offers competitive pay, benefits from day one, and opportunities for career growth. Ideal candidates will have customer service experience and strong communication skills.

Benefits

Paid on-the-job training and mentoring

Work-from-home opportunities

Paid time off

Medical, dental, vision benefits

401(k) program with a company match

Life insurance

Tuition reimbursement

Gym membership reimbursement

Career growth opportunities

Qualifications

• At least one year of experience in customer service or sales.
• Proactive, self-starting attitude with strong process knowledge.

Responsibilities

• Provide direct support to GE Appliances Owners focusing on sales and service.
• Resolve owner issues through troubleshooting and sales.

Skills

Customer Service

Sales

Communication

Tools

MS Office Suite

Job description

Inbound Customer Service Agent-Bodewell (Remote)

Lensa is the leading career site for job seekers at every stage of their career. Our client, GE Appliances, a Haier company, is seeking professionals. Apply via Lensa today!

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers, and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover, and build good things, together.

The GE Appliances philosophy, backed by three simple commitments, defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.

Interested in joining us on our journey?

Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home. 100% Remote.

Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio, and South Carolina.

The work shift will be: 4x10 (Monday, Wednesday, Thursday, Friday) from 8:30 AM to 7:00 PM (CST), with Tuesdays and weekends off.

Benefits & Perks:

• Paid on-the-job training and mentoring
• Work-from-home opportunities (equipment provided)
• No weekend shifts
• Paid time off
• Medical, dental, vision, and prescription benefits eligibility on day one of employment
• 401(k) program with a company match
• Short-term and long-term disability
• Life insurance
• Appliance discount program
• Tuition reimbursement
• Gym membership reimbursement
• Career growth opportunities

Position

Inbound Customer Service Agent-Bodewell (Remote)

Location

USA, Memphis, TN; Austin, TX; Columbia, SC; Columbus, OH; Jackson, MS; Louisville, KY; Nashville, TN; Oklahoma City, OK; Salt Lake City, UT; Sioux Falls, SD

How You'll Create Possibilities

As an Inbound Customer Service Agent with ASI/GE Appliances, you will provide direct support to GE Appliances Owners with a focus on sales and service. Responsibilities include providing product information, registration support, as well as service, parts, delivery, and dealer inquiries. Concierge agents will resolve owner issues through troubleshooting, sales, service, referrals, and minor concessions. Limited support to Non-GE Appliance owners is also included.

• Shift: 4x10 (Monday, Wednesday, Thursday, Friday) from 8:30 AM to 7:00 PM (CST).
• Base rate of $15.00/hour + incentives based on quality scores, paid weekly.
• 9-week full-time training: same schedule as post-training, commitment to all training days is mandatory.
• Post-training schedule: same as training schedule.
• Participation in a shift bid twice a year to change schedules within business hours of 7am-7pm CST.

After training, you will use multiple Windows-based programs and internal applications to:

• Drive owner-focused solutions, troubleshooting, and resolving customer issues via calls, emails, chats, or written inquiries.
• Follow guidelines and collaborate to implement concessions in the best interest of owners and GE Appliances.
• Create, update, and retrieve owner records, documenting complaints, actions, and resolutions.
• Provide feedback to Quality and Training teams to improve processes.
• Adhere to safety policies and support other business areas as needed.
• Perform other duties as assigned.

What You'll Bring To Our Team

• At least one year of experience in customer service or sales.
• Proactive, self-starting attitude with strong process knowledge and follow-through.
• Ability to research, analyze data, and make sound decisions on escalated owner issues.
• High attention to detail and concentration.
• Excellent interpersonal, verbal, and written communication skills.
• Professional interactions that promote brand loyalty.
• Integrity and ability to seek leadership guidance when needed.
• Familiarity with web-based systems and navigating multiple applications.
• Ability to work effectively from home.
• Computer skills including MS Office Suite and multi-system navigation.

Requirements For Remote Work Environment

• Dedicated, quiet, and spacious work area for equipment.
• Reliable internet with Ethernet connection (no satellite, prepaid, or DSL).
• Internet speed: Ping 50 Mbps or lower, download 50 Mbps or higher, upload 15 Mbps or higher.

Our Culture

Our work centers on our People and Culture, reflecting our Zero Distance philosophy and commitment to inclusion and diversity. We aim to foster an environment where all voices are valued, and our organization adapts to the needs of our workforce and communities. We promote engagement, belonging, and connection, emphasizing retention alongside attracting new talent. GE Appliances is trust-based, offering flexible work arrangements to balance individual, team, and organizational needs. We are an Equal Opportunity Employer and participate in E-Verify. For accommodations, contact [e-mail].