Inbound Customer Service Agent-Bodewell (Remote)

General Electric; Memphis (TN); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as an Inbound Customer Service Agent, where you'll have the opportunity to support GE Appliances owners with their inquiries. This role emphasizes sales and service, requiring excellent communication and problem-solving skills. Enjoy a fully remote position with a commitment to training and career growth, while being part of a culture that values creativity and diversity. With a focus on customer satisfaction, you'll play a vital role in enhancing the experience for appliance owners. This is a fantastic opportunity to make a difference in a dynamic environment that champions innovation and teamwork.

Benefits

Paid on-the-job training

Work-from-home opportunities

Paid time off

Medical, dental, vision benefits

401(k) with company match

Tuition reimbursement

Gym membership reimbursement

Career growth opportunities

Qualifications

• 1 year of experience in customer service or sales is required.
• Strong problem-solving and communication skills are essential.

Responsibilities

• Provide direct support to GE Appliances Owners focusing on sales and service.
• Resolve owner issues through troubleshooting and provide product information.

Skills

Customer Service

Sales Skills

Problem Solving

Attention to Detail

Communication Skills

Tools

MS Office Suite

Windows-based programs

Job description

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers, and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover, and build good things, together.

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.

Interested in joining us on our journey?

Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home. 100% Remote.

Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio, and South Carolina.

The work shift will be Monday to Friday, 9:00 AM to 5:30 PM (CST), 5 days a week (weekends off).

Benefits & Perks:

• Paid on-the-job training and mentoring
• Work-from-home opportunities (equipment provided)
• No weekend shifts
• Paid time off
• Medical, dental, vision, and prescription benefits eligibility on day one of employment
• 401(k) program with a company match
• Short-term and long-term disability
• Life insurance
• Appliance discount program
• Tuition reimbursement
• Gym membership reimbursement
• Career growth opportunities

Position

Inbound Customer Service Agent - Bodewell (Remote)

Location

USA, Memphis, TN; USA, Austin, TX; USA, Columbia, SC; USA, Columbus, OH; USA, Jackson, MS; USA, Louisville, KY; USA, Nashville, TN; USA, Salt Lake City, UT; USA, Sioux Falls, SD

How You'll Create Possibilities

As an Inbound Customer Service Agent with ASI/GE Appliances, you will provide direct support to GE Appliances Owners with a strong focus on sales and service. Responsibilities include providing product information, registration support, as well as service, parts, delivery, and dealer location inquiries. Concierge agents will provide resolution to owner issues through troubleshooting, sales, service, referrals, and providing minor concessions. This position will provide limited support to Non-GE Appliance branded appliance owners.

• We offer a base rate of $15.00/hour + incentives based on your quality scores - paid weekly.
• 9-week full-time training: Monday to Friday, 8:30 AM to 5:00 PM (CST), 5 days a week (weekends off). Commitment to all training days is mandatory; no absences are permitted during this period.
• Post-training schedule: Monday to Friday, 8:30 AM to 5:00 PM (CST), 5 days a week (weekends off).

After 9 weeks of training, you will utilize multiple Windows-based programs and other internal applications to:

• Drive owner-focused solutions for customer issues; utilizing creativity and judgment-based reasoning skills by receiving incoming calls, e-mails, chats, or written inquiries and providing answers to contact inquiries related to product information, service, pre & post purchase, and sales of parts, products, and services.
• Follow established guidelines, but when needed take partnership to implement concession guidelines that are in the best interest of the owner and GE Appliances, using GE Appliances contact center systems.
• Create, update, and retrieve owner records for logging facts surrounding complaints, actions, and resolutions.
• Proactively provide feedback to Quality and Training to help keep training processes and materials updated.
• Adhere to safety policies and procedures to ensure a safe work environment for all.
• Support other parts of the business, as directed.
• Other duties as assigned.

What You'll Bring to Our Team

• One-year relevant working experience in a customer service or sales environment.
• Must be a take-charge person, a self-starter, one who takes initiative with in-depth knowledge of processes and procedures, and execute strong follow-through to resolve owner issues.
• Requires ability to research, analyze data, and make sound decisions relating to escalated owner matters while using good judgment to assist owners in a professional manner.
• Requires a high degree of concentration and attention to detail to manage daily activity.
• Excellent team player with verbal, written, and interpersonal skills, with the ability to interact with owners at all levels within the organization.
• Maintain professional interactions to promote and secure brand loyalty for GE Appliance Branded Products.
• Acts with integrity, seeks leadership guidance as necessary to execute job responsibilities.
• Familiarity with web-based systems to retrieve data for troubleshooting and resolution, comfortable navigating through multiple systems at once.
• Ability to effectively work at home.
• Computer skills to include: MS Office Suite and ability to navigate multiple systems and screens.

Requirements for Remote Work Environment

• Dedicated work area that is quiet and spacious enough for ASI-provided equipment (i.e., dual monitors, keyboard, mouse, cords, and an ethernet cord).
• A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues.

Internet Speed Requirements:

• Ping 50 Mbps or lower.
• Download 50 Mbps or higher.
• Upload 15 Mbps or higher.

Our Culture

At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to [e-mail].