Inbound Call Center Representative

Park Core Group; Milwaukee (WI); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Paid training

Flexible scheduling

Job summary

Park Core Group in Milwaukee seeks a professional, customer-focused Inbound Call Center Representative to assist customers with parking service inquiries and to support operational coordination. You will handle inbound calls, provide information on procedures and locations, document requests, route issues to the right teams, and maintain accurate records while delivering courteous service.

Experience in a call center is a plus, and candidates with a positive attitude and strong communication

Qualifications

• High school diploma or GED required.
• Strong communication and phone etiquette skills.
• Basic computer and data entry abilities.
• Ability to handle multiple calls in a professional manner.
• Previous call center or customer service experience is a plus but not required.

Responsibilities

• Answer inbound calls regarding parking services and locations.
• Provide clear information about parking procedures, access, and assistance.
• Document customer inquiries and service requests.
• Route calls or issues to appropriate supervisors or teams.
• Maintain accurate records of calls and service interactions.
• Deliver professional and courteous customer service at all times.

Skills

Strong communication

Phone etiquette

Data entry

Basic computer skills

Multitasking

Education

High school diploma or GED

Job description

About Park Core Group

Park Core Group delivers parking management, valet services, and vehicle coordination for a variety of properties and events. Our customer service teams help support drivers, guests, and clients with parking-related assistance.

About Park Core Group

Park Core Group delivers parking management, valet services, and vehicle coordination for a variety of properties and events. Our customer service teams help support drivers, guests, and clients with parking-related assistance.

Position Summary

We are searching for a professional and customer-focused Inbound Call Center Representative to assist customers with parking service inquiries and support operational coordination in Milwaukee.

Key Responsibilities

• Answer inbound calls from customers regarding parking services and locations.
• Provide clear information about parking procedures, access, and assistance.
• Document customer inquiries and service requests.
• Route calls or issues to appropriate supervisors or teams.
• Maintain accurate records of calls and service interactions.
• Deliver professional and courteous customer service at all times.

Qualifications

Minimum requirements

• High school diploma or GED required.
• Strong communication and phone etiquette skills.
• Basic computer and data entry abilities.
• Ability to handle multiple calls in a professional manner.
• Previous call center or customer service experience is a plus but not required.

Benefits

• Competitive hourly pay.
• Paid training.
• Flexible scheduling options.
• Opportunities for advancement within operations.
• Employee recognition programs.
• Health insurance, 401(k), and paid time off may be available based on employment status and company policy.