Call Center Representative

Legacy Parking Company; Chicago, Northern (IL, KY); Hybrid; USD 21,000 - 30,000; Part time

Benefits offered by this job

Shift differential

Part-time hours

Job summary

Legacy Parking Company in Downtown Chicago is seeking a Call Center Representative who delivers cheerful, customer-friendly service. This onsite, part-time role requires weekend and night availability and fluency in English (Spanish a plus).

You will handle a high volume of inbound calls, document interactions, and assist teammates while resolving customer concerns with top-notch service. Strong communication and Windows-based PC skills are important.

Qualifications

• Must have weekend and night availability; part-time hours required.
• This is not a remote position; on-site in Downtown Chicago is required.
• Experience with Windows-based PC hardware and software; strong technical troubleshooting.
• Excellent verbal and written communication skills.

Responsibilities

• Answer a high volume of inbound calls.
• Resolve customer concerns with top-notch service.
• Navigate internal database and input customer information.
• Help teammates resolve issues beyond your scope.
• Provide an excellent customer experience with every call.

Skills

Customer service

English communication

Spanish a plus

Technical troubleshooting

Windows PC basics

Multitasking

Written communication

Verbal communication

Tools

Windows OS

PC hardware

Job description

Description

Legacy Parking is a quickly growing parking management company that is looking to add a Call Center Representative to our team in Downtown Chicago. Our Call Center team is the voice of our company, and we are looking to hire someone who has a positive attitude and give off a cheerful demeanor. It's crucial that the person in this position is customer service oriented and has the ability to communicate effectively in English (Spanish is a plus).

Primary Responsibilities:

• Answer a high volume of inbound calls
• Resolve customer concerns while providing top of the line service
• Navigate internal database and input customer information
• Utilize customer service experience to assist coworkers and teammates with issues they are unable to resolve
• Provide an excellent customer experience with every call

Qualifications:

• Technical Troubleshooting Experience and an understanding of Windows based PC hardware and Software.
• Ability to work in fast paced environment
• Ability to navigate multiple internet-based applications simultaneously
• Excellent verbal and written communication skills

Must have weekend and night availability - shift differential for weekend and/or overnight shifts. Part-time hours needed.

This is not a remote position. It is required to be onsite.