Inbound Call Center Agent

Modalways; Birmingham (AL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development opportunities

Career growth within a technology‑foc­

Job summary

Modalways is seeking an Inbound Call Center Agent in Birmingham, Alabama. This full-time, W-2 position focuses on handling inbound client inquiries, documenting issues, and coordinating with internal teams to ensure a positive experience.

Strong communication and basic CRM skills are essential. Ideal candidates will be detail-oriented, able to multitask in a structured office environment, and committed to professional service.

Qualifications

• High school diploma or equivalent.
• Strong verbal communication and active listening.
• Ability to multitask in a structured office environment.
• Basic computer skills; CRM or ticketing systems experience is a plus.
• Professional, reliable, and detail-oriented work style.

Responsibilities

• Answer inbound calls from clients in a professional and courteous manner.
• Document client inquiries, issues, and requests in internal systems.
• Route service or technical concerns to the appropriate internal teams.
• Follow established call-handling and communication guidelines.
• Provide follow-up updates to clients as needed.
• Maintain accurate call logs and records.

Skills

Verbal communication

Active listening

Multitasking

Documentation

CRM experience

Education

High school diploma

Tools

CRM systems

Ticketing systems

Job description

About the Role

Modalways is seeking a professional and service-oriented Inbound Call Center Agent to support clients by handling incoming calls related to service inquiries and support requests. This role focuses exclusively on inbound communication, documentation, and coordination with internal teams to ensure a positive client experience.

Responsibilities

• Answer inbound calls from clients in a professional and courteous manner.
• Document client inquiries, issues, and requests in internal systems.
• Route service or technical concerns to the appropriate internal teams.
• Follow established call-handling and communication guidelines.
• Provide follow-up updates to clients as needed.
• Maintain accurate call logs and records.

Requirements

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Ability to multitask in a structured office environment.
• Basic computer skills; experience with CRM or ticketing systems is a plus.
• Professional, reliable, and detail-oriented work style.

Benefits:

• Health insurance
• Paid time off
• Professional development opportunities
• Career growth within a technology-focused company

Employment Type: Full-Time, W-2 employee.