Remote Inbound Sales Representative

MCI; Little Rock (AR); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading Business Process Outsourcing company in Little Rock is looking for an Inbound Sales Representative to handle inbound calls, upsell products, and provide customer information. Candidates should possess excellent communication skills and be 18 years or older. The role requires strong organizational skills and the ability to thrive in a fast-paced environment. Previous customer service experience is preferred, but not required.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Highly reliable with the ability to maintain regular attendance and punctuality.
• An aptitude for conflict resolution and negotiation.

Responsibilities

• Handle inbound and outbound contacts in a courteous and professional manner.
• Utilize knowledge base to accurately answer questions and sell products.
• Listen to customers and resolve their issues.
• Document and process customer orders accurately.
• Attend meetings and training to stay updated on program knowledge.

Skills

Organizational skills

Communication skills

Customer service orientation

Problem-solving

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are looking for Inbound Sales Representatives to support a variety of projects while representing some of the most recognizable brands in the world. In this role, you will take inbound calls from prospective customers and upsell existing ones while providing customers information on client products and services.

Key Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
• Listen to customers, understand their needs, and resolve customer issues.
• Research systems to find missing information; coordinate with other departments to resolve issues as applicable
• Utilize systems and technology to complete account management tasks.
• Accurately document and process customer orders in appropriate systems.
• Follow all required scripts, policies, and procedures.
• Comply with requirements surrounding confidential information and personal information.
• Escalate customer issues to the appropriate staff and managers for resolution as needed.
• Attend meetings and training and review all new training material to stay up to date on program knowledge, systems, and process changes.
• Adhere to all attendance and work schedule requirements.

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required)

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

Equal Employment Opportunity

MCI is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees.