Inbound Business Telesales Representative

Charter Communications; City of Syracuse (NY); On-site; USD 24,796 - 30,720; Full time

Benefits offered by this job

Comprehensive pay and benefits package

Career growth opportunities

Equal Opportunity Employer

Job summary

A leading telecommunications company is looking for an Inbound Business Telesales Representative in Syracuse, NY. This role involves responding to sales inquiries and crafting tailored proposals for business clients. Candidates should have proven sales experience, strong customer service skills, and the ability to handle multiple tasks. The position offers a competitive salary range of $18.00 to $22.30 an hour, along with commission earnings starting at $23,400. Join a team committed to customer satisfaction and career growth.

Qualifications

• Proven track record as a high performing sales professional.
• Strong customer service, professionalism, and courtesy.
• Able to work variable hours including nights, weekends and holidays.

Responsibilities

• Respond promptly to inbound sales calls and meet defined call handling metrics.
• Develop and present comprehensive sales proposals to address customer needs.
• Recommend bundled telephony, data, and video solutions to clients.

Skills

Customer service

Sales skills

Knowledge of cable communications

Multitasking

English proficiency

Education

High school diploma or equivalent (GED)

Job description

Overview

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Seeking a role where your consultative approach can help businesses discover the right communication solutions? As an Inbound Business Telesales Representative at Spectrum, you will respond to inbound and outbound sales inquiries, crafting tailored proposals for business clients and driving growth through exceptional service. Your expertise will connect customers to Spectrum's advanced Voice, Data and Video products, delivering real value to organizations and strengthening Spectrum's market leadership.

How YouWillMake an Impact

• Respond promptly to inbound sales calls and efficiently meet defined call handling metrics
• Develop and present comprehensive sales proposals that address customer needs, maximize revenue opportunities, communicate current marketing campaigns and promotions demonstrating knowledge of competitors offerings for product comparison's
• Maintain accurate sales activity records and customer information, collaborate with Spectrum Business support teams to complete sales using Spectrum's databases
• Recommend bundled telephony, data and video solutions alongside other Spectrum products for existing customers, assess client locations for serviceability and obtain construction estimates using company software
• Educate customers on installed products, service options, billing and features to ensure clear understanding
• Stay up to date on technical details of Spectrum Business services and solutions, including telephony, data, wireless and video
• Consistently achieve monthly sales goals through a consultative, call-flow driven approach, attend ongoing training sessions on products and service
• Follow up on customer requests via phone or email to ensure satisfaction

Working Conditions

• Call Center environment
• Variable hours, which may include nights, weekends and holidays

What You Will Bring to Spectrum

RequiredQualifications

Education

• High school diploma or equivalent from an accredited organization (GED)

Experience

• Proven track record as a high performing sales professional with sustained results

Skills

• Read, write, speak and understand English
• Working knowledge of cable communications products and services including video, data and voice
• Strong customer service, professionalism and courtesy throughout sales transactions
• Handle multiple tasks simultaneously such as listening, answering questions and order entry
• Able to work variable hours including nights, weekends and holidays

Preferred Qualifications

• 2+ years sales experience preferably selling Voice, Data and Video solutions in the small and mid-sized business market
• 2+ years Call Center sales experience preferably in a business-to-business and/or telecommunications industry

#ZRSM2

LI-CB3

SIB130

2026-69238

2026

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $18.00 and $22.30. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

In addition, this position has a commission earnings target starting at $23,400.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.