In-Vehicle UX Quality Specialist - Touchscreen

Lincoln Motor Company; Dearborn (MI); Hybrid; USD 87,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Parental leave

Vehicle discount program for employees

Job summary

The Lincoln Motor Company is seeking a UX Quality specialist to shape the future of digital and physical cockpit experiences. You will work with a cross-disciplinary team to ensure simple, intuitive in-vehicle interactions that meet customer expectations.

You will review feedback, validate centerstack UX, and help implement tools and processes to identify and address issues quickly, while collaborating with Product Management and Engineering to deliver quality experiences across Ford and Lincoln

Qualifications

• 3+ years of experience in user interface or user interaction design.
• Bachelor's degree in engineering, ergonomics, interactive design or equivalent.
• 2+ years LLM prompt engineering (preferred).
• Proficient with Figma, JIRA, and Microsoft Office.

Responsibilities

• Reviewing customer feedback to identify and prioritize UX design updates for Touchscreen Centerstacks.
• Reviewing Product Designs and provide input on how to best integrate into the in-vehicle experience.
• Leverage AI (LLMs) to categorize databases of customer feedback to identify design issues.
• Validation of Touchscreen Centerstack UX and appearance quality to ensure best UX and that implementation meets design intent.
• Tracking UX issues to closure and escalating unresolved issues.

Skills

UX design

UI design

Cross-functional collaboration

LLM prompt engineering

UX prototyping

Education

Bachelor's degree in engineering, ergonomics, interactive design or equivalent

Tools

Figma

JIRA

Microsoft Office

Job description

The Lincoln Motor Company is seeking a UX Quality specialist to shape the future of digital and physical cockpit experiences. You will work with a cross-disciplinary team to ensure simple, intuitive in-vehicle interactions that meet customer expectations.

You will review feedback, validate centerstack UX, and help implement tools and processes to identify and address issues quickly, while collaborating with Product Management and Engineering to deliver quality experiences across Ford and Lincoln