UX Quality Specialist

Lincoln Motor Company; Dearborn (MI); Hybrid; USD 115,000 - 193,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Job summary

Ford Motor Company in Dearborn, Michigan, seeks a UX Quality Specialist to shape the future of digital and physical cockpit experiences in Ford and Lincoln vehicles. You will work with a cross-disciplinary team under the Customer Confidence & Centerstack leadership to ensure customer-centered, high-quality design solutions.

The role is hybrid (in-office 4 days per week) in Dearborn, MI, with responsibilities spanning collaboration, strategy alignment, prototyping support, and tooling development

Qualifications

• 3+ years of experience in user interface or user interaction design.
• 3+ years of experience with Ford/Lincoln Digital Experience product development or equivalent.
• Excellent teamwork, leadership, interpersonal and communication skills.

Responsibilities

• Collaborate with domain, program, and platform cross-functional teams to deploy approved cabin control strategies.
• Serve as a key advocate for our integrated physical/digital strategy.
• Champion glidepaths for component strategies to align with platform assumptions and long-term goals.
• Review customer feedback to drive iterative improvements.
• Benchmark competitive cabin control strategies for digital and physical executions.
• Review cabin control strategies across domains for extensibility and alignment.
• Support 3-D prototyping and collaborate with prototyping teams.
• Validate display visibility and contrast through digital UI bench tests and vehicle assessments.
• Flash software on benches and vehicles to support quality evaluations with human factors / driver distractions.
• Develop tools and processes that enhance quality assessment efficiency; leverage AI where appropriate.

Education

Bachelor’s degree in engineering, ergonomics, interactive design or equivalent

Tools

Figma

JIRA

Microsoft Office

Job description

We made history and now we work to transform the future - for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

Digital Product Design (DPD) at Ford is committed to envisioning and creating simple, thoughtful, enjoyable, and compelling product experiences that our customers need and love. We work in close partnership with product and engineering to deliver best-in-class interactions experiences that meet the needs of people today, and in the future. Our team is comprised of a dynamic group of product designers, researchers, visual designers, industrial designers, modelers, and project managers.

In this position...

We are looking for a UX Quality Specialist to help shape the future of digital and physical spaces within the cockpits of Ford and Lincoln vehicles. Working within a diverse cross-disciplinary team, you will identify cabin control strategies and ensure that the solutions being designed and implemented exceed customer expectations. You will work under the leadership of the Customer Confidence & Centerstack team to support the Digital Experience Quality center of excellence.

This role is hybrid (in-office 4 days per week) in Dearborn, MI.

What You'll Do...

• The ideal candidate will work under experienced Customer Confidence & Centerstack team leadership and support the Digital Experience Quality center of excellence within Digital Product Design by:
• Collaborate with domain, program, and platform cross-functional teams to deploy approved cabin control strategies. Serve as a key advocate for our integrated physical/digital strategy.
• Champion "glidepaths" for component strategies to ensure they align with current platform assumptions and long-term goals.
• Review customer feedback for new strategies and leverage those insights to drive iterative improvements.
• Benchmark competitive cabin control strategies for both digital and physical executions. Leverage AI tools where appropriate to synthesize data and inform insights.
• Review cabin control strategies across domains for extensibility, proactively capturing issues, gaps, and opportunities for alignment.
• Support 3-D prototyping and collaborate with other prototyping teams as needed to develop concepts.
• Champion the validation of display visibility and contrast through digital UI bench tests and vehicle assessments in the lab (VPEL). Document findings and collaborate with design teams to resolve issues.
• Possess technical capabilities to flash software on benches and vehicles to support quality evaluations with human factors / driver distractions
• Support the development of new tools and processes that enhance the efficiency and accuracy of quality assessments. Leverage AI tools where appropriate to enhance the tools capability.

You'll have...

• Bachelor’s degree in engineering, ergonomics, interactive design or equivalent.
• 3+ years of experience in user interface or user interaction design.
• 3+ years of experience with Ford/Lincoln Digital Experience product development or equivalent.
• Excellent teamwork, leadership, interpersonal and communication skills required.

Even better, you may have...

• 4+ years of user interface or user interactive design experience
• 2+ years usability testing experience
• 2+ years concept validation experience
• 2+ years LLM prompt engineering
• 2+ years UX prototyping experience
• Proficient with Figma, JIRA, and Microsoft Office

Skills

• Adaptability: Comfortable navigating changing demands and evolving deadlines in a fast-paced environment.
• Self-Starter: Highly organized with the ability to prioritize and manage multiple tasks with minimal direction.
• User-Centric Mindset: A deep passion for User Experience (UX) and Customer-Centered Design.
• Collaboration: Proven ability to work effectively within cross-functional teams, maintaining high attention to detail and clear interpersonal communication.

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

This position is a salary grade 8 and ranges from $115,000-$192,900.

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week.